topic Re: iOS app crashing in iOS (iPhone, iPad)

iOS app crashing

titis14 — Wed, 16 Dec 2020 21:00:52 GMT

Plan

Free/Premium

Country

France

Device

(iPhone SE 2020)

Operating System

(iOS 14.2)

My Question or Issue

Hello,

For 2 weeks the spotify application has been shutting down by itself for no reason on my iphone. I think it came from my phone but no because I just changed it (Old iPhone Se to iPhone SE 2020) it is annoying because in 1 min it crashes 3 times suddenly I no longer listen to the music. I have just taken a premiun subscription so if it is not to use it, it will be annoying.

Thanks for seeing this.

Re: iOS app crashing

Billy-J — Thu, 17 Dec 2020 06:37:48 GMT

Hey @titis14, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following the steps here? It's different than the standard reinstall.

Let me know how this goes!

Re: iOS app crashing

abc1206 — Fri, 18 Dec 2020 18:38:32 GMT

Hi,

I've been having the exact same issue for the past few weeks.

I tried to delete the app by following the specific steps (clear cache etc) but it is still crashing after a few minutes of opening it.

Re: iOS app crashing

titis14 — Thu, 31 Dec 2020 17:53:28 GMT

I have already tried but the same. I have not had the problem for a few days, it had to be corrected.

Re: iOS app crashing

Novy — Thu, 31 Dec 2020 18:17:32 GMT

Hey folks,

Thanks for getting in touch with us.

@abc1206, if you're still experiencing this issue, would you mind letting us know your device's make, model, exact OS version and Spotify version?

@titis14, we're glad to hear this has stopped happening in the last days. In case you need us again, you know where to find us.

Keep us posted 🙂

Re: iOS app crashing

abc1206 — Fri, 01 Jan 2021 21:04:28 GMT

Hi,

so I am still experiencing the same issue.

iPhone 11, iOS 14.3, Spotify Version 8.5.86.739

Thank you !

Re: iOS app crashing

CarlosE — Fri, 01 Jan 2021 23:49:46 GMT

Hey again @abc1206,

Thanks for keeping in touch and for sharing that info.

If you're also experiencing an unusual draining of the battery, we recommend checking this Ongoing Issue. You can add your +Vote and Subscribe to be on top of any new updates we share about it.

If this isn't the case, could you let us know if this happens when using WiFi, mobile data, or both?

Also, make sure that there aren't any battery-saving or cache clearing settings enabled as they might interfere with the app's performance.

Keep us in the loop.

Re: iOS app crashing

abc1206 — Sat, 02 Jan 2021 09:25:42 GMT

Hi,

there is no unusual battery draining.

And the issue occurs on both, wifi and data.

Re: iOS app crashing

Jeremy — Sat, 02 Jan 2021 09:31:48 GMT

Hey there @abc1206,

Thank you for your reply and confirmation.

Does this occur when you're logged into the app or directly when you open the app?

We also suggest that you perform a soft reset of the device and ensure that the device has enough storage space.

Keep us posted. We're always one reply away.

Cheers!