topic Re: Spotify crashes on iOS 14.3 in iOS (iPhone, iPad)

Spotify crashes on iOS 14.3

user-removed — Mon, 04 Jan 2021 13:25:59 GMT

Plan

Free

Device

iPhone 11 Pro

Operating System

(iOS 14.3

My Question or Issue:

My Spotify app keeps crashing. It also crashed when I was on iOS 14.2. It crashes at around 1 hour of using the app. I’ve tried the “Clean reinstall” and making a new account but the problem still occurs. Only i use this account.

Thanks!

Re: Spotify crashes on iOS 14.3

CptTom — Tue, 05 Jan 2021 00:44:30 GMT

I got the same problem... i try everything and my phone is new...

Re: Spotify crashes on iOS 14.3

Jeremy — Tue, 05 Jan 2021 13:36:21 GMT

Hey there @user-removed and @CptTom,

Thank you for your post here in the Community. We're happy to help.

@CptTom - if you haven't - can you try a clean reinstall of the app? This will make sure there's no old cache files causing this.

Some other useful steps we suggest is to try the following:

Try an alternative connection (if on a public or office network try a private network, if possible)
Soft reset of the device
Ensure the operating system is up-to-date
Ensure device has enough storage space

If that doesn't do the trick we can recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option:

Low Power Mode (Settings -> Battery -> Low Power Mode) needs to be off
Background App Refresh (Settings -> General-> Background App Refresh needs to be ON for Spotify

If Background refresh is greyed out in the ON position, go To Settings - > General - > Background App Refresh - > Turn on the option for the system, and then you can turn on / off by app.

Also - can you confirm if your battery gets drained or if it's only the app that crash?

We'll keep an eye out for your reply.

Cheers!

Re: Spotify crashes on iOS 14.3

user-removed — Tue, 05 Jan 2021 15:49:25 GMT

I’ve tried to use a public and a private internet connection/ 4g but the app still crashes. I have soft reset and force restarted my device but it also won’t stop crashing. I have deleted the cache data but still the app crashes. I have 39 GB left. Background refresh is on for Spotify. I do not use low-power-mode while listening to Spotify. Spotify crashes even tho I have 60% or more battery percentage.

Thanks!

Re: Spotify crashes on iOS 14.3

user-removed — Tue, 05 Jan 2021 15:43:59 GMT

Also if you’re wondering i checked my Iphone analytics and it said (I’m just gonna say a little of it):

Spotify.cpu_resource_fatal-(the date)

Event: cpu usage
Action taken: Process killed
CPU: 48 seconds cpu time over 54 seconds (89% cpu average), exceeding limit of 80% cpu over 60 seconds

That’s a little of what the log said. Also the log is from 2020 so I’m not sure if this is from a crash or not but i hope this helps!

Re: Spotify crashes on iOS 14.3

Eni — Tue, 05 Jan 2021 16:39:07 GMT

Hi @user-removed,

Thanks for letting us know that.

It seems that others have reported the same issue. In this case, we suggest that you add your vote and subscribe to this Ongoing issue to be on top of any new updates we share about it.

Hope this info helps. We'll be here if you have any other questions.

Re: Spotify crashes on iOS 14.3

user-removed — Tue, 05 Jan 2021 18:47:36 GMT

Thanks! But can I get a estimate about when this will get patched?

Thanks for all.

Re: Spotify crashes on iOS 14.3

Eni — Tue, 05 Jan 2021 19:49:23 GMT

Hey @user-removed,

Thanks for your quick reply.

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app and the OS of your device up-to-date to ensure they're on the latest version.

If you have questions, don't hesitate to reach out to us.

Have a nice day!

Re: Spotify crashes on iOS 14.3

CptTom — Tue, 05 Jan 2021 22:28:07 GMT

I tried everything I tried to reset it the iphone I deleted the app I even went so far as to exchange my iphone at apple and even they told me that everything was perfect with the ihpone I really tried everything ...

Re: Spotify crashes on iOS 14.3

user-removed — Wed, 06 Jan 2021 13:20:57 GMT

Also does this info help:

Event: cpu usage

Action taken: Process killed

CPU: 48 seconds cpu time over 57 seconds (84% cpu average), exceeding limit of 80% cpu over 60 seconds

CPU limit: 48s

Limit duration: 60s

CPU used: 48s

CPU duration: 57s

Duration: 57.13s

Duration Sampled: 52.85s

Steps: 22

Hardware model: iPhone12,3

Active cpus: 6

EOF

And by the way i have my Share-with-app-Developers feature on so you can like check the whole file there.

Thanks!

Re: Spotify crashes on iOS 14.3

user-removed — Wed, 06 Jan 2021 17:35:13 GMT

I'm having this excact issue. It happens when my screen is locked and when I'm using it with the screen on. I would play an album and around 45-60 minutes the app crashes. I'm running iOS 14.3 on an iPhone 8 Plus. Hope they fix this issue 😞

Re: Spotify crashes on iOS 14.3

user-removed — Wed, 06 Jan 2021 18:41:25 GMT

Update!!! It seems that this issues only happens when I play albums. It run perfectly well when I play my own playlists just when I play albums in about 30 minutes the spotify app crashes!!

Re: Spotify crashes on iOS 14.3

user-removed — Thu, 07 Jan 2021 14:55:42 GMT

Spotify crashes for me on playlist even after a “Clean Reinstall”, new account and soft reset.

this is not needed to be answered by staff.

Thanks!

Re: Spotify crashes on iOS 14.3

user-removed — Thu, 07 Jan 2021 15:13:58 GMT

I think this is an issue on Apple's part since spotify was working perfectly with no crashes on my android device!!

Re: Spotify crashes on iOS 14.3

user-removed — Thu, 07 Jan 2021 17:15:58 GMT

It’s not Apple’s fault since my IPhone worked perfect with SoundCloud.

This is a issue on the Spotify version for Apple (App store) there are different versions of the app ( Google play store/ App Store). I also wonder when this is fixed because I wanna move back to Spotify.

Thanks!

Re: Spotify crashes on iOS 14.3

user-removed — Thu, 07 Jan 2021 17:25:28 GMT

There is a temporary solution where you

”clean reinstall” the app and use it until it crashes. When it crashes clean reinstall it again. And repeat.