topic Re: Autoplay is not working in iOS (iPhone, iPad)

Autoplay is not working

Phenyphen — Thu, 14 Jan 2021 19:59:43 GMT

Plan

Premium

Country

USA

Device

iPhone 11

Operating System

iOS 14.3

My Question or Issue

Autoplay is not working for me on my phone. I deleted and redownloaded the app. Turned autoplay on and off. And I logged out and back in. It’s still not working. Can you help?

Re: Autoplay is not working

Billy-J — Fri, 15 Jan 2021 03:27:43 GMT

Hey @Phenyphen, thanks for reaching out to the Community!

Can you try a clean reinstall of the app following these steps?

If you're still having trouble, can you send me a screen recording of what's happening exactly?

Thanks!

Re: Autoplay is not working

Phenyphen — Fri, 15 Jan 2021 03:43:42 GMT

This did not work.

Re: Autoplay is not working

Phenyphen — Fri, 15 Jan 2021 03:44:25 GMT

This did not work.

Re: Autoplay is not working

Billy-J — Fri, 15 Jan 2021 03:50:16 GMT

Hey @Phenyphen,

Thanks for trying those steps! Can you try this on a different device, if possible? Also, try using a different network connection and let me know if that makes a difference.

Keep me posted!

Re: Autoplay is not working

Phenyphen — Fri, 15 Jan 2021 12:35:16 GMT

It is working on my MacBook.

Re: Autoplay is not working

Jeremy — Sat, 16 Jan 2021 07:42:06 GMT

Hey there @Phenyphen,

Thank you for your reply and confirmation.

Can you log in with another account on the device - such as a friend's or a family member's to see if the issue persist?

We also suggest that you make sure that your app is up to date.

Let us know how everything goes so we can keep on assist you if you need us to. We're always one reply away 🙂

Cheers!