topic Re: Music stops playing randomly in iOS (iPhone, iPad)

Music stops playing randomly

juliasalha — Thu, 11 Feb 2021 19:59:56 GMT

I'm having trouble on listen music through mobile, bluetooth devices and carplay.

The music randomly stops everytime.

And I already tried all this steps below to fix, but nothing helped.

Why does Spotify keep pausing / why does the music... - The Spotify Community.

I saw this is frequent issue here, but didn't find any answer specific to my problem.

[Mobile] Music stops playing when phone screen is ... - The Spotify Community

For me is upsetting paying premium plan and simply can't listen to any music.

Please help.

Plan

Premium

Brazil

Device

(iPhone XR)

iOS 14.4

Re: Music stops playing randomly

Novy — Fri, 12 Feb 2021 20:08:36 GMT

Hey there @juliasalha,

Thanks for reaching out about this in the Community, and welcome 🙂

Would you mind letting us know if the app is crashing or if you noticed the music being changed to something different?

Also, is it still happening even when you're browsing the app?

Keep us posted!

Re: Music stops playing randomly

NomadicJoe96 — Fri, 12 Feb 2021 20:35:11 GMT

Hello,

I am having similar issues to OP. The app is not crashing, it is just pausing the music randomly and without cause or interference.

I have the app fully updated, WiFi is solid, Cache cleared, but the issue persists.

I've run Spotify on 2 different phones, a tablet, laptop, and used the web player on desktop, all have this issue. Some wired (AUX) through a sound system, device speakers, and headsets/earphones, some also using Bluetooth, all effected.

Hope this helps,

Thanks

Re: Music stops playing randomly

Novy — Fri, 12 Feb 2021 20:46:51 GMT

Hi @NomadicJoe96,

Thanks for reaching out about this.

We'd first recommend checking this article where you'll find a few tips on how to secure your account.

In case you think someone has gained access to your account, we'd recommend following all the steps in this article. If this doesn't do the trick, you can reach out to our Support team here. They'll be happy to assist you further and check if everything is in order with your account.

If you have any other questions, don't hesitate to let us know.

Cheers!

Re: Music stops playing randomly

NomadicJoe96 — Fri, 12 Feb 2021 20:59:07 GMT

Hi Hi @Novy!

Thank you for getting back to me so quickly!

I believe I may have found the solution to the issue (at least for me). I'll be running Spotify and testing it out for the next few hours. However, on my desktop I also had Discord running in the background, and apparently (unbeknownst to me) Discord has a Spotify Auto-Pause feature so as to comply with Spotify guidelines. A link to the page detailing this is below:

https://support.discord.com/hc/en-us/articles/115002872212

If this does not resolve the issue, I will return to this chat (and post about it) to follow the links provided by you. However, before signing up to the community for support, I had already changed my password and de-linked my apps.!

Hope this helps! 🙂

-NomadicJoe96

Re: Music stops playing randomly

Novy — Fri, 12 Feb 2021 21:09:26 GMT

Hey @NomadicJoe96,

Thanks for the clarification.

Let us know how this goes.

We'll be here in case you need further help 🙂

Re: Music stops playing randomly

juliasalha — Mon, 01 Mar 2021 13:45:14 GMT

Hi @Novy

The app is not crashing, just pausing randomly.

But I think I found a solution, although I don't know what I did to stop this issue.

I just started to try every single aspect of configuration in my phone, app and third party apps. I think it should have something to do with my login in Facebook. Since I changed the password and logged in by e-mail, not by social network anymore.

Might have worked since it stopped to pause my music.

Re: Music stops playing randomly

Alex — Mon, 01 Mar 2021 14:17:51 GMT

Hey @juliasalha,

Thanks for getting back to us with this info.

Let us know if everything keeps working fine after a few days. This might help other users experiencing this issue as well.

Keep us posted 🙂