Distorted music issue

Niadh — Tue, 02 Mar 2021 04:12:53 GMT

Plan
Premium

Country

Australia

Device

iPhone 11 Pro Max

Operating System

iOS

My Question or Issue

For quite a while now I have noticed that sometimes the music on the Spotify app will distort for like a second then be ok. Might do it 3 times in a song or not do it for a whole album. It is very random and annoying. I don’t think it is my AirPods as I use another music service and It doesn’t happen. I have tried deleting and installing the app a few times with no success. Does anyone else have this issue or what can I do?

Re: Distorted music issue

Alex — Wed, 03 Mar 2021 08:55:35 GMT

Hey there @Niadh,

Thanks for reaching out about this in the Community!

Can you try the following:

Do a clean reinstall of the app. This involves clearing all app data and it's a bit different than a normal reinstallation.
Let us know if this is happening if you're listening to music without your headphones.
Try logging in with a different account. This way you'll see if the issue is account related.

Keep us posted on how you get on with this.

Cheers.

topic Re: Distorted music issue in iOS (iPhone, iPad)

Distorted music issue

Re: Distorted music issue