topic Re: Song previews in iOS (iPhone, iPad)

Song previews

user-removed — Fri, 19 Mar 2021 12:10:38 GMT

Plan

Free

Country

Device

iPhone 6

Operating System

iOS 12

My Question or Issue

For some reason when I play certain songs on the song preview it kicks me out of Spotify. Especially, but not always, new songs. Please help?

Re: Song previews

Billy-J — Fri, 19 Mar 2021 19:34:00 GMT

Hey @user-removed, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

If you're still having trouble, can you confirm that you're using an iPhone 6 running iOS 12?

Let me know how this goes!

Re: Song previews

user-removed — Fri, 19 Mar 2021 21:49:59 GMT

Is there anything else that I can do? I want to keep the data.

Re: Song previews

Billy-J — Sat, 20 Mar 2021 18:17:11 GMT

Hey @user-removed,

You won't lose any saved content when you reinstall the app. You can also try restarting the device and let me know if that works. If you still are experiencing issues, you can try the reinstall if you'd like.

Keep me posted.