Added Song Disappears

jaimify — Tue, 23 Mar 2021 03:19:38 GMT

Premium

Device

(iPhone 7)

Operating System

(iOS 14.1)

I've always been able to reshuffle songs to different playlists while offline. Recently, however, I'm noticing that whatever reshuffling I did was not registered. Now I've lost some cool songs I've liked from last week's Discover Weekly.

i just updated the app to see if that will help, but jeepers. Has anyone else experienced this?

Re: Added Song Disappears

Ivan — Wed, 24 Mar 2021 07:30:12 GMT

Hey @jaimify,

Help’s here!

Could you confirm if you still experience the issue after performing a clean reinstall of the Spotify app on your iPhone? This will remove corrupted data from previous installations that could be causing what you observe.

In case this persists, make sure no battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify.

Let us know how you get on! We'll be here in case you need any further help with this.

topic Added Song Disappears in iOS (iPhone, iPad)

Added Song Disappears

Re: Added Song Disappears