topic Re: Storage, other apps. Incorrect Gig in Spotify in iOS (iPhone, iPad)

Storage, other apps. Incorrect Gig in Spotify

Hightower2571 — Sun, 28 Mar 2021 09:29:10 GMT

Plan

prem

Country

England

Device

(iPhone 12 pro

Operating System 14.4.1

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

After getting my new phone and auto installing all apps from the iPhone backup I cannot download any songs because the Spotify storage says that other apps is full. As can be seen from the two photos, this is not the case and my phone has lots of memory available. I have followed various advice on this forum, deleted cache, offloaded app, deleted app, reinstalled many many times but it is the same every time I reopen it. Please help.

Re: Storage, other apps. Incorrect Gig in Spotify

Ver — Mon, 29 Mar 2021 09:40:51 GMT

Hey @Hightower2571,

Thanks for getting in touch with us 🙂

Could you try these steps and run a clean reinstall to see if anything changes? This one is more thorough than the usual one.

Keep us in the loop! We'll be right here if you have any questions.

Re: Storage, other apps. Incorrect Gig in Spotify

Hightower2571 — Wed, 31 Mar 2021 16:48:24 GMT

Thanks Ver, I had already found and tried this answer from Katerina. My pics were taken after doing this. For the sake of completeness I have tried again, no change.
what next please expert helpers......?

Re: Storage, other apps. Incorrect Gig in Spotify

Novy — Wed, 31 Mar 2021 17:03:52 GMT

Hi @Hightower2571,

Thanks for getting back to us.

Could you ask a friend or a family member to log in to their personal account to see if they can replicate this?

You could also try performing a soft reset on your phone.

Keep us posted.

Re: Storage, other apps. Incorrect Gig in Spotify

egodestruct — Fri, 14 May 2021 19:06:27 GMT

I have the same issue. Tried uninstalling and re-installing the app, as well as logging out of all devices. Nothing fixed the issue.

This is a dealbreaker for me as I can't download any songs to my device because of this bug.

Re: Storage, other apps. Incorrect Gig in Spotify

Eni — Fri, 14 May 2021 20:35:56 GMT

Hey there @egodestruct,

Welcome to the Community and thanks for reaching out about this.

In this case, we suggest that you check if the OS of your device is up-to-date.

Additionally, could you let us know if this issue started happening after a specific event such as an update?

We'll be on the lookout.

Re: Storage, other apps. Incorrect Gig in Spotify

egodestruct — Sat, 15 May 2021 01:57:36 GMT

I am on the latest OS.

Not sure when it started happening. One day I noticed that my downloaded content was no longer on the device, and when I try to redownload it it errors out because Spotify thinks there isn’t any space (I have over 100GB free on the device)

Re: Storage, other apps. Incorrect Gig in Spotify

Jeremy — Sat, 15 May 2021 06:21:08 GMT

Hi there @egodestruct,

Thank you for your reply and confirmation.

Can you let us know if the same thing happens if you log in with another account on the device - such as a friend's or a family member's? This will help us understand if it's account related or not.

We also suggest that you perform a soft reset of the device.

Keep us posted 🙂

Cheers!

Re: Storage, other apps. Incorrect Gig in Spotify

egodestruct — Sat, 15 May 2021 06:31:20 GMT

Hi,

A soft reset on the phone did not fix the issue. My ipad with the latest ipadOS installed does not have the issue and is logged in to the same account.

Re: Storage, other apps. Incorrect Gig in Spotify

egodestruct — Sat, 15 May 2021 06:48:14 GMT

also tried logging in with a different account on the phone with the issue, and Spotify still shows no storage available.

Re: Storage, other apps. Incorrect Gig in Spotify

essssket — Fri, 21 May 2021 09:01:24 GMT

Same here.. on an iphone 12

pls fix

Re: Storage, other apps. Incorrect Gig in Spotify

Jeremy — Fri, 21 May 2021 11:41:31 GMT

Hi there folks,

Thank you for your replies and screenshots.

Can you confirm if you're experiencing this after using the backup option and the apple cloud?

Also, does you're old phone have less storage?

It can be that the cache settings are being transferred via the cloud, so it would be great if you can disconnect from cloud and try reinstalling again.

Keep us posted 🙂

Cheers!

Re: Storage, other apps. Incorrect Gig in Spotify

Huskies — Sun, 30 May 2021 15:33:32 GMT

I’m having the same problem. Did anyone get it resolved and how? Thanks.

Re: Storage, other apps. Incorrect Gig in Spotify

CarlosE — Sun, 30 May 2021 16:03:29 GMT

Hi there @Huskies,

Thanks for reaching out and welcome to the Community.

Can you let us know which troubleshooting steps that were mentioned in this thread you've tried so far? This is to avoid repeating anything and it will help us narrowing down the possible cause of the issue.

Keep us posted. We'll be on the lookout.