topic Re: Canvas doesn’t work in iOS (iPhone, iPad)

Canvas doesn’t work

Atomicmvn — Sat, 20 Mar 2021 17:06:19 GMT

Hey y’all,

i’ve been using Spotify for 6 years now, and my canvas feature always toggled on, but never worked. I know they’re available for certain songs, but believe me i listen to all kind of music, never seen it. I tried to clear caches, uninstall the app and talk to Spotify support, non of them worked. Could anyone help .. thx

Re: Canvas doesn’t work

Loxer — Thu, 01 Apr 2021 18:33:53 GMT

Hey @Atomicmvn, welcome to the Community.

Hope you're doing great!

Could you go to Settings > Playback and scroll to the bottom to check if Canvas is available for you to turn on or not.

Keep me posted 🙂

Re: Canvas doesn’t work

Atomicmvn — Fri, 02 Apr 2021 01:08:59 GMT

It’s there and i can toggle it on/off, and it’s been toggled on since day one

Re: Canvas doesn’t work

Loxer — Fri, 02 Apr 2021 15:07:58 GMT

Hey @Atomicmvn,

Could you try signing in with another account on this device?

Also, if possible try using the current account on another device to see if the same thing happens there.

Keep me posted 🙂

Re: Canvas doesn’t work

Atomicmvn — Fri, 02 Apr 2021 16:06:59 GMT

Hey Loxer,
I’m thankful for you reaching out trying to help.

I’ve tried both signing in with another account and with another device, unfortunately it doesn’t work.

Honestly i start to think it’s region related cause one of my friends have the same issue

Re: Canvas doesn’t work

Loxer — Fri, 02 Apr 2021 16:37:42 GMT

Hey @Atomicmvn,

It could be that, what's your country so I can try to find out more?

Thanks 🙂

Edit: It cloud take a couple days before I get to you with an answer

Re: Canvas doesn’t work

Atomicmvn — Fri, 02 Apr 2021 17:10:59 GMT

I’m from Saudi Arabia.
Please, that would be great!

Re: Canvas doesn’t work

Loxer — Tue, 06 Apr 2021 17:21:33 GMT

Hey @Atomicmvn,

Could you check to make sure that Data Saver is toggled off in the app's settings?

It could be the culprit of this.

If that doesn't work either then it means Canvas is not available yet in your country, it could be come in the future but I don't know when exactly.

Maybe start a new idea in Idea Submissions board.

Thank you!