topic Re: Lyric not available on iOS in iOS (iPhone, iPad)

Lyric not available on iOS

Godot0422 — Wed, 21 Apr 2021 06:58:14 GMT

Plan

Premium Duo

Country

Singapore

Device

iPhone 12,

Operating System

OS 14.4.2

Lyric is not available for my account. My wife who is under the same Duo account has lyrics. She tried logging in her account on my phone and having no problem.

I guess it's an account issue. I have tried logging-off, off-load app, reinstallation, restart device... still not working...

Please help. Thanks.

Re: Lyric not available on iOS

Billy-J — Wed, 21 Apr 2021 16:38:35 GMT

Hey @Godot0422, thanks for reaching out to the Community!

Great steps that you have tried so far. The best thing we could try now is to see if this shows up with a new Spotify account. Could you try creating a new test account here and let me know if the lyrics show up on that new account?

Keep me posted!

Re: Lyric not available on iOS

Godot0422 — Wed, 21 Apr 2021 17:03:15 GMT

Hi Billy-J,

Thanks for the help here.

I created another account and it kind of works.

When I first click a song, the lyric bar does not appear. After I close and re-open the app, click on the same song, then the lyric is there. Just attached screenshots below.

Is this normal? Thanks.

Re: Lyric not available on iOS

Billy-J — Wed, 21 Apr 2021 17:06:29 GMT

Hey @Godot0422,

Thanks for the reply! I’m happy to hear that it’s starting to work out for you.

Hm, does the same thing happen? Or do you have to do this with every song you select?

Keep me posted.

Re: Lyric not available on iOS

Godot0422 — Wed, 21 Apr 2021 17:31:55 GMT

Hi Billy-J

I tried a few times and give it a little time before clicking on anything. I think the lyrics can function properly on the new account.

Can you guide me what I should do now for my old account ( with premium subscription) to work?

Big thanks!

Re: Lyric not available on iOS

Billy-J — Wed, 21 Apr 2021 17:33:47 GMT

Hey @Godot0422,

You're welcome!

Since you have a current Premium subscription on the other account, you can get in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!