topic Re: Apple TV TVOS 14 Multiple Audio Output Not Working in iOS (iPhone, iPad)

Apple TV TVOS 14 Multiple Audio Output Not Working

JoeH76 — Mon, 26 Apr 2021 21:20:00 GMT

See original issue for which Spotify indicated it was fixed twice but it is not fixed:

https://community.spotify.com/t5/Ongoing-Issues/Apple-TV-TvOS-14-Multiple-Audio-Output-not-working/idi-p/4993492/page/6

My Question or Issue

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

Jeremy — Wed, 28 Apr 2021 06:19:53 GMT

Hi there @JoeH76,

Thank you for your post here in the Community. We're happy to help.

In this case we suggest that you make sure so everything is up to date.

Let us know if it is so that we can continue to assist you.

Take care!

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

JoeH76 — Wed, 28 Apr 2021 12:03:21 GMT

Yes everything is up to date including the latest version of Spotify and
tvOS 14.5.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

Jeremy — Wed, 28 Apr 2021 14:38:10 GMT

Hi again @JoeH76,

Can you confirm if you've tried the steps in the floated answer in the ongoing issue link you provided?

It would also be great if you could give us more info about your set up - such as speakers and ways you're connecting.

We'll keep an eye out for your reply.

Cheers!

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

JoeH76 — Wed, 28 Apr 2021 20:37:11 GMT

Yes I’ve tried it all.

I and others have provided setup info multiple times. Please look that up in the previous posts. Nothing has changed and I will not keep providing the same information over and over again. It is incredibly frustrating that Spotify has informed us twice that the issue is fixed and when users reply that it’s not fixed it goes unanswered. The only way it seems to get Spotify’s attention again is to start all over with a new topic for an ongoing issue.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

Jeremy — Thu, 29 Apr 2021 14:42:22 GMT

Hi again @JoeH76,

Thank you for getting back in touch.

We'll try to investigate this further. Are you using an Airport Express device? If so, from what year?

It would also be great if you can describe your overall setup.

Keep us posted.

Cheers!

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

JoeH76 — Mon, 03 May 2021 23:17:48 GMT

one of the devices is an Airport Express. I don’t know the year.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

sehendrickson — Tue, 04 May 2021 00:12:44 GMT

I am having the same issues described by other users. When airplaying Spotify to another speaker, there is no audio out of TV speakers that the Apple TV 4K is attached to.

Spotify version (latest)

Apple TV 4K tvOS 14.5

Airplaying to

AirPort Express 802.11n (2nd Generation) version 7.8.1

and/or

Apple TV 4th gen tvOS 14.5

Please advise on the status.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

Eni — Tue, 04 May 2021 00:25:08 GMT

Hey there folks,

Thanks for your reply.

Would you mind trying to test it without using the Airport Express device to check if that makes the difference?

We'll be on the lookout.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

JoeH76 — Tue, 04 May 2021 00:51:04 GMT

I unplugged the Airport Express from its power source. Same result.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

PehrJ — Tue, 04 May 2021 04:56:58 GMT

I have the same issue.

Spotify version 1.23.17

Apple TV 4K tvOS 14.5

No sound on HDMI airplayning to other spekers (AirPort Epress, year unknown, have four in my setup) from Apple TV.

AirPort Express 802.11n (2nd Generation) version 7.8.1

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

Ver — Tue, 04 May 2021 10:11:17 GMT

Hey folks,

Thanks for the info.

We can confirm that we no longer support AirPort Express. It has been discontinued and haven't had any updates in a while.

You can head here for more information regarding AirPort Express.

Hope this shines some light on the situation. If you have questions, you know where to find us.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

sehendrickson — Tue, 04 May 2021 10:25:12 GMT

I tried the following setup and there is still no audio from the tv speakers:

Spotify version (latest)

Apple TV 4K tvOS 14.5

Airplaying to

Apple TV 4th gen tvOS 14.5

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

sehendrickson — Tue, 04 May 2021 10:28:44 GMT

The issue is still happening when Airplaying from one Apple TV to another.

As for Airport Express, the AirPort Express 802.11n (2nd Generation) supports Airplay 2, and other Apple TV apps can Airplay to the Express and still have audio from the TV speakers.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

PehrJ — Tue, 04 May 2021 10:30:30 GMT

@ver

But it all works fine on the Air Port Expresses. I can listen to Spotify on my four devices with a charm util I try to output the sound on the local HDMI interface on the Apple TV.

It works with HBO, Netflix, Telia TV…. But not the Spotify app.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

JoeH76 — Tue, 04 May 2021 12:09:34 GMT

No, it doesn’t shine any light on the situation because I already replied I disconnected the Airport Express and issue still occurs with other Airplay 2 capable speakers/devices.

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

Eric83 — Wed, 05 May 2021 15:54:48 GMT

Hi Spotify,

I have exactly the same issue. I have 4 Apple TVs in 4 different rooms. All updated and the Spotify app reinstalled.

Spotify Apple TV Version: 1.23.17

Apple TV OS Version: tvOS 14.5 (18L204)

Streaming Spotify over AirPlay2 from any one of the 4 Apple TVs to any of the other 3 stops the sound on the source Apple TV. I.e. The speakers connected via HDMI to the the source AppleTV.

This has nothing to do with Apple Airport Express (I don't even own one).

Please could you look into this and fix it? It's clearly been a problem for months now, and honestly the replies are simply disrespecting the users by simply failing to acknowledge the issue and fix it.

AirPlaying from any of the 4 Apple TVs to any of the other 3 works with any other app (Netflix, Disney+, BBC, etc...).

Please Spotify acknowledge this issue and fix it.

I've opened a new thread here to make it absolutely clear that it has nothing to do with Apple Airport Express and avoid muddying the waters: https://community.spotify.com/t5/iOS-iPhone-iPad/Apple-TV-TvOS-14-5-Multi-Room-Audio-Output-Not-Working/m-p/5199631#M132177

Regards,

Eric

Re: Apple TV TVOS 14 Multiple Audio Output Not Working

Xenia — Thu, 06 May 2021 13:54:38 GMT

Hello everyone,

We really appreciate your reporting this to us and providing all this info.

We've decided to take another look at things and are gathering more details in this Ongoing Issue thread.

If you're affected by this, we suggest you head over there to leave a comment with your details, add your +VOTE and subscribe so you'll be notified if there are any updates.

We'll be keeping an eye out for your replies, thanks!