topic Re: Local Files not syncing in iOS (iPhone, iPad)

Local Files not syncing

harukii — Mon, 26 Apr 2021 21:52:02 GMT

Plan

Premium

Country

Netherlands

Device

iPhone 12 pro max, MSI Infinite

Operating System

iOS 14.5, Windows 10

My Question or Issue

My local files are not syncing to my iOS device. The apps are updated on desktop and mobile, mobile software is updated as well.

I have show local files enabled on desktop and mobile too. I have created a playlist on desktop, imported the local files and they show up. On desktop. Not on mobile. I’ve tried logging in more than a handful times to no avail, and I’ve consistently made sure both devices are on the same WiFi network. I have given Spotify the needed permissions through firewall as well.

Re: Local Files not syncing

AeroZ — Tue, 27 Apr 2021 06:59:22 GMT

Local files - Spotify

Re: Local Files not syncing

harukii — Tue, 27 Apr 2021 11:43:35 GMT

I've followed those instructions and the problem persists.

Re: Local Files not syncing

AeroZ — Tue, 27 Apr 2021 11:56:30 GMT

You tapped the download button for the playlist that contains your local files but nothing happened?

Re: Local Files not syncing

harukii — Sun, 02 May 2021 22:51:42 GMT

Yes. It's been a couple days and unfortunately I'm still having the same issue. Downloading the playlist hasn't done anything for me, sadly.

Re: Local Files not syncing

Novy — Sun, 02 May 2021 23:12:35 GMT

Hey there @harukii,

Thanks for reaching out to the Community.

We'd recommend making sure that your phone has enough storage space available.

You could also try using a different internet connection to see if you notice anything new.

Let us know how it goes.

Re: Local Files not syncing

harukii — Mon, 03 May 2021 12:08:25 GMT

Hello,

My phone has around 65gb of storage free, and as I'm only trying to sync 15 files that shouldn't be an issue.

Unfortunately, trying out different network connections hasn't helped either. I have tried all networks that are available to me, plus connecting my pc to my cellular hotspot.

Re: Local Files not syncing

Alex — Mon, 03 May 2021 12:25:05 GMT

Hi @harukii,

Thanks for your reply.

If even after you've tried connecting both devices to a mobile hotspot WiFi, the files won't sync, we'd recommend you take a look at the metadata of the files themselves.

Make sure their names contain only letters from the standard English alphabet and don't include special symbols like ',`,*,&,% etc. You can also try to convert them into a different file format.

Let us know if that makes a difference.