Chromecast Issues while using the Spotify App from Android and also from Windows PC

Caradees — Wed, 30 Jun 2021 16:07:20 GMT

My Question or Issue

I use the same Spotify account across my devices.
Off late, last 1-2 weeks, when I use Spotify with Chromecast devices, the music stops exactly after 3-4 songs have played. I think this has something to do with Chromecast and the Advertisements.

After such a disconnect, I need to reconnect to the Chromecast device and hit the play button again. This behavior is consistent across windows and android devices at the very least. Perhaps also on other devices.

Is this a known issue or normal behavior for the non-premium user accounts?
If this is an issue, does anyone know if there will there be a fix?

Re: Chromecast Issues while using the Spotify App from Android and also from Windows PC

Mihail — Fri, 02 Jul 2021 12:24:20 GMT

Hey @Caradees,

Thanks for reaching out and welcome to the Community.

We recommend you log out everywhere and run a clean reinstall on all your devices, this involves deleting the cache files of the app and will force an account wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device.

Hope this helps. Keep us posted how you get on.

topic Re: Chromecast Issues while using the Spotify App from Android and also from Windows PC in iOS (iPhone, iPad)

Chromecast Issues while using the Spotify App from Android and also from Windows PC

Re: Chromecast Issues while using the Spotify App from Android and also from Windows PC