https://community.spotify.com/t5/iOS-iPhone-iPad/Siri-not-working-recently/m-p/5232087#M133617 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P>Mainland China</P><P><STRONG>Device</STRONG></P><P>iPhone 12 mini</P><P><STRONG>Operating System</STRONG></P><P>iOS 14.5.1</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>It was fine before, but a week or two ago, I can no longer use Hey Siri to tell Spotify play music, it keep replying "I didn't find *** on Spotify", but that's not the fact. Please see some screen captures. This problem comes up in both Cantonese and English&nbsp;scenarios.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="the song is actually on Spotify" style="width: 461px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/131047i435A4B37A62A7241/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210708_085648.PNG" alt="the song is actually on Spotify" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">the song is actually on Spotify</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Siri tells it can not find the song." style="width: 461px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/131048iC6FC6C488AA5E04C/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210708_085706.PNG" alt="Siri tells it can not find the song." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Siri tells it can not find the song.</span></span></P> Thu, 08 Jul 2021 03:40:59 GMT kennywhat 2021-07-08T03:40:59Z https://community.spotify.com/t5/iOS-iPhone-iPad/Siri-not-working-recently/m-p/5232087#M133617 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P>Mainland China</P><P><STRONG>Device</STRONG></P><P>iPhone 12 mini</P><P><STRONG>Operating System</STRONG></P><P>iOS 14.5.1</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>It was fine before, but a week or two ago, I can no longer use Hey Siri to tell Spotify play music, it keep replying "I didn't find *** on Spotify", but that's not the fact. Please see some screen captures. This problem comes up in both Cantonese and English&nbsp;scenarios.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="the song is actually on Spotify" style="width: 461px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/131047i435A4B37A62A7241/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210708_085648.PNG" alt="the song is actually on Spotify" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">the song is actually on Spotify</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Siri tells it can not find the song." style="width: 461px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/131048iC6FC6C488AA5E04C/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210708_085706.PNG" alt="Siri tells it can not find the song." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Siri tells it can not find the song.</span></span></P> Thu, 08 Jul 2021 03:40:59 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Siri-not-working-recently/m-p/5232087#M133617 kennywhat 2021-07-08T03:40:59Z https://community.spotify.com/t5/iOS-iPhone-iPad/Siri-not-working-recently/m-p/5232726#M133659 <P>Hi there <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/24572846">@kennywhat</a>,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the Community.&nbsp;</P> <P>&nbsp;</P> <P>In this case we suggest that you perform a <A href="https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">clean reinstall</A> of the app. This will make sure there's no old cache files causing this.</P> <P>&nbsp;</P> <P>We also suggest that you make sure that there's no pending update for your OS.</P> <P>&nbsp;</P> <P>Let us know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /> <BR /> Take care!</P> Fri, 09 Jul 2021 08:01:52 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Siri-not-working-recently/m-p/5232726#M133659 Jeremy 2021-07-09T08:01:52Z