topic Re: Gear Fit2 App Not Working in iOS (iPhone, iPad)

Gear Fit2 App Not Working

F8Solo — Thu, 15 Jul 2021 15:13:07 GMT

Plan

Free

Country

USA

Device

iPhone Xr (issue is with Gear Fit2)

Operating System

Phone: iOS 15 Beta 2 (this was an issue on iOS 14 as well)

Watch:R360XXU1ERC7 (Latest version of Tizen for the watch)

My Question or Issue

The Spotify app on my Gear Fit2 does not work. Every time I try to login (directly from the watch and via Spotify Pair), it gives me an infinite loading screen or prompts me to upgrade to premium. When i click on the button to upgrade it says login failed. I am aware that you do not need premium to use the app. I really want to be able to control my music from my watch as it is very useful.

Thank you and have a great day.

Re: Gear Fit2 App Not Working

CarlosE — Fri, 16 Jul 2021 17:26:18 GMT

Hi there @F8Solo,

Thanks for reaching out to the Community and welcome!

Could you try resetting your Gear Fit? If that doesn't do the trick, try reinstalling the app.

If the issue persists, could you try using a different connection, like mobile data or a different WiFi network?

Hope this helps. Keep us posted on how it goes.

Re: Gear Fit2 App Not Working

F8Solo — Fri, 16 Jul 2021 17:37:36 GMT

Actually i’ve already tried it. I checked the app out on the galaxy app store and a lot of people are having the same problem.

Re: Gear Fit2 App Not Working

CarlosE — Fri, 16 Jul 2021 18:43:21 GMT

Hi @F8Solo,

Thanks for your quick reply.

Just to confirm, did you already try all the three suggestions I mentioned above?

If none of those worked, could you try logging in to a different account, like a friend's or relative's? This will help us check if the issue is account related.

We'll be on the lookout.

Re: Gear Fit2 App Not Working

F8Solo — Fri, 16 Jul 2021 20:25:20 GMT

Yes I have tried the above solutions and they didn’t work.

I will try to login from a different account.

(Edit): Sadly it gave me the same response.

Re: Gear Fit2 App Not Working

CarlosE — Fri, 16 Jul 2021 21:18:09 GMT

Hey @F8Solo,

Thanks for trying and keeping us posted.

Try unpairing your phone and watch > running a clean reinstall of the Spotify app on your phone by following these steps > pairing your devices again. Any better?

We'll keep an eye out for your reply.

Re: Gear Fit2 App Not Working

F8Solo — Fri, 23 Jul 2021 01:23:02 GMT

No, sadly it didn’t work.

Re: Gear Fit2 App Not Working

Jeremy — Fri, 23 Jul 2021 06:55:00 GMT

Hi there @F8Solo,

Thank you for your reply.

Can you confirm there's any pending updates?

We'll be on the lookout for your reply.

Take care!