topic Re: App not completely removed iphone in iOS (iPhone, iPad)

App not completely removed iphone

Marksterdam — Sat, 17 Jul 2021 21:50:00 GMT

Removed the spotify App from my iphone. Now there are still parts of the app on my Phone. Cannot install app again because it says open instead of download. App is having a weird pictogram and i removed it, but it is still coming back. In the iphone storage its not listed. How can i fix it ???

Plan

Premium

Iphone Xs

Operating System

(iOS 14.6.)

My Question or Issue

Re: App not completely removed iphone

MateusM — Sun, 18 Jul 2021 13:51:38 GMT

Hi, @Marksterdam, helps here! 😉

I'm going to list here some important steps that you can also find in this article in case you want to visit too.
Have you already tried these steps below before uninstalling the app? If not, I recommend you to try the following steps, they might help you to fix the issue you're facing on your device.

Open Spotify. In the app's settings (you can access them by going to Home and then tapping the gear icon in the top right corner), tap Storage then Delete Cache.
Head to your device's Settings, then tap General.
Tap iPhone Storage.
Select Spotify from the list of apps.
Tap Offload the app and confirm. This will delete the app but its documents data will be kept.
Then tap Delete App and confirm. This action should delete any leftover documents and data.
Now, check if this process worked for you by downloading Spotify again from App Store.

I'll be on the lookout for your reply.

Have a great Sunday!
Mateus.

Re: App not completely removed iphone

Marksterdam — Sun, 18 Jul 2021 13:59:09 GMT

Spotify is already removed, but cannot install new one because the phone thinks Spotify is still there. If i want to download the button says open instead of download. It seems the de-install is not gone correctly. When restarting the phone i get a empty spotify icon. The i click on remove app and it says removed. Problem is not all is removed probably because the empty icon is back.

i dont want to reinstall my complete phone. It seems there are some bits of data from spotify are hidden in phone memory so it thinks spotify is still installed.

greetings Mark

Re: App not completely removed iphone

MateusM — Sun, 18 Jul 2021 15:17:46 GMT

Hi @Marksterdam! Thanks for keeping in touch! 🙂

The steps above aren't related to clean reinstall on your phone, it's related to a clean reinstall of the Spotify app. Rest assured, for now, try following the steps I've mentioned and tell us if it works for you.

I'll be on the lookout for your reply.

Mateus.

Re: App not completely removed iphone

Marksterdam — Tue, 20 Jul 2021 20:37:15 GMT

Steps dont work, as i mentioned in the previous post. Cant install or deinstall the spotify app. App is not on my phone but appstore thinks it is still there. When deinstlli g something went wrong. Think there are some parts of the app are not removed from the phone. So i want to clean up all parts of the mutilated spotify app.

greets,

mark

Re: App not completely removed iphone

Julian — Tue, 20 Jul 2021 21:13:02 GMT

Hi @Marksterdam,

Thank you for getting back with us.

So far, it seems like the issue is generating from the phone itself. If you already followed the guide that @MateusM shared to remove any leftover data from the phone, then please follow these steps to disable restrictions for deleting apps:

Tap Settings from the Home screen.
Tap Screen Time.
Select Content & Privacy Restrictions.
Then tap the switch next to Content & Privacy.
Tap Allowed apps.
Then search for the Spotify app and disable the restrictions.
Restart the phone and try to delete the app again.

Hope this helps!