topic Track Thirteen Grayed Out in iOS (iPhone, iPad)

Track Thirteen Grayed Out

DJYrWeddingDay — Mon, 02 Aug 2021 13:47:50 GMT

Hey folks, a really bizarre problem to report. I have found that any album or playlist with exactly thirteen tracks will have the thirteenth track grayed out on MacOS but not Windows. For example, if I look at Joseph Spence - Encore on the Spotify app on MacOS, the thirteenth track has gray bars instead of a track title or song length. The song will play following the twelfth track, but I can't skip right to it or drag it into a playlist. I've noticed this on a few albums with exactly thirteen songs and, just now, noticed it on a playlist with exactly thirteen tracks in it. Lucky thirteen!

Thanks guys.

Plan
Premium
United States

Device

MacBook Pro
MacOS Big Sur 11.4

Re: Track Thirteen Grayed Out

princessgleek — Mon, 02 Aug 2021 14:17:21 GMT

Yes I’ve been having this issue as well on the desktop app since the last update

Re: Track Thirteen Grayed Out

Jeremy — Tue, 03 Aug 2021 14:56:57 GMT

Hi there @DJYrWeddingDay and @princessgleek,

Thank you for reaching out to the Community.

We tried this from our end with a Mac and couldn't get the same behavior.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you let us know which version of the app you have?

We'll keep an eye out for your reply.

Take care!