topic Re: Patricktcrawford in iOS (iPhone, iPad)

Patricktcrawford

patrickcrawford — Sat, 02 Mar 2013 22:27:01 GMT

My account is a premium account and up to date. When I log in on my iPhone it loads my playlist but when I go to stream a specific song it says I have to have a premium account. Im pretty sure I'm logged in to the proper account. Any suggestions?

Re: Patricktcrawford

patrickcrawford — Sat, 02 Mar 2013 22:29:50 GMT

My user name is patricktcrawford and I shouldn't be connected via Facebook

Re: Patricktcrawford

Peter__ — Sat, 02 Mar 2013 22:31:23 GMT

Hey! Welcome to the community 🙂

Have you just recently upgraded?

If so, I would suggest you have a read at and try the steps outlined in this post.

Peter

Re: Patricktcrawford

patrickcrawford — Sat, 02 Mar 2013 22:35:32 GMT

No I've been a member for a while...it just happened when I reset my phone and redownloaded the app

Re: Patricktcrawford

Peter__ — Sat, 02 Mar 2013 22:39:52 GMT

Very strange!

If all of your playlists are present, then you must be signed into the correct account. Is your account definitely showing as premium on your online overview?

Peter

Re: Patricktcrawford

patrickcrawford — Sat, 02 Mar 2013 22:42:13 GMT

Yeah. It says active premium account that will automatically renew in march. It was drafted from my account in feb. yeah it seems strange and I can't seem to figure it out

Re: Patricktcrawford

Peter__ — Sat, 02 Mar 2013 22:48:15 GMT

Can you try logging out of the app, fully restarting your device and then logging in again?

Peter

Re: Patricktcrawford

patrickcrawford — Sat, 02 Mar 2013 22:55:16 GMT

That did the trick. I tried logging out but actually turning the phone off seems to have worked. Thanks!

Re: Patricktcrawford

Peter__ — Sat, 02 Mar 2013 22:57:03 GMT

No worries! Glad its working 🙂

Peter