topic Re: Playlist by others are empty on all devices in iOS (iPhone, iPad)

Playlist by others are empty on all devices

sandg7 — Fri, 17 Sep 2021 07:04:15 GMT

Plan

Free/Premium

Country

Malaysia

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Playlists by others are empty when it was working before. Eg. All Harry Potter books, read by MissSmithStorytime by Fabian is empty. Happened to all my devices iOS, android, web, desktop app

Re: Playlist by others are empty on all devices

Novy — Sat, 18 Sep 2021 20:00:08 GMT

Hey @sandg7,

Thanks for reaching out here in the Community, and welcome 🙂

Could you ask a friend or a family member to log in to their personal account using any of your devices to see if they can replicate this?

It would also be helpful to have the links to these playlists so that we can take a look at them from our end.

Keep us posted.

Re: Playlist by others are empty on all devices

sandg7 — Sun, 19 Sep 2021 03:06:03 GMT

Hi
Yes I tried with my son’s account on the same device (also tried on
different device) and faced the same problem.

https://open.spotify.com/user/nssf5es72hz8o3mraxxg0bznh/playlist/5SL2tKqHM2IicQ6Owb8Ele?si=D0IE0wNdTQyjXueK2TW6Ng&dl_branch=1

https://open.spotify.com/user/b04twjamkpegfeyzpxds62s31/playlist/769U0xECaUDrBqFm4bfb0u?si=7RQUYH1FRNuBBSU4rPIl1g&dl_branch=1

https://open.spotify.com/user/xcaspjy995wrnjfdvxmcna3yo/playlist/4qbQwQstZsbK95Qd41Fp6E?si=PzEVnxJzQ0-TNXj_6mRTWg&dl_branch=1

Regards,
sandra

Re: Playlist by others are empty on all devices

Elena — Mon, 20 Sep 2021 07:52:35 GMT

Hey there @sandg7!

Thanks for sending out the link to the missing content.

It seems like it was removed from Spotify and there could be a few reasons for why that might have happened. What we have available on the app varies over time and between countries. It all depends on permissions from rights holders and this might have been removed on their request.

You can find more info on missing content here.

Hope this helps. Cheers!