topic Re: iphone 'loses' synced tracks in iOS (iPhone, iPad)

iphone 'loses' synced tracks

elkinator — Thu, 15 Mar 2012 10:09:31 GMT

I have an iPhone and have set a couple of playlists to be synced and available offline. And when first set up it worked fine and I could listen to them offline. But I've had to re-sync them several times. I have to do it right now. Why does this keep happening? Spotify un-syncs my playlists and makes them unavaible offline. It's very tiresome and will beextremely annoying if it happens whn I'm out of wifi or out of the country!

[EDIT] I've just noticed it's also 'lost' the local tracks I'd synced from my personal computer so they presumably won't be available until I can get the two devices together again. This is really annoying that it seems to happen without warning and under circumstances I can't predict.

Any clues how to stop this happening?

Re: iphone 'loses' synced tracks

David — Thu, 15 Mar 2012 10:54:49 GMT

Hmm, this seems a bit like a problem we had with a much older version of Spotify for the iPhone. First thing I would try here would be to try a clean installation of Spotify -

* Delete the Spotify application from your iPhone/iPod. To do this, press and hold the application until it hovers and then press the X symbol.
* Restart your iPod/iPhone.
* Install Spotify again from the AppStore.

Re: iphone 'loses' synced tracks

elkinator — Thu, 15 Mar 2012 11:21:24 GMT

OK David thanks I'll give that a whirl, although the app is up to date on my phone. Worth a try, albeit annoying as I've just re-synced!

Re: iphone 'loses' synced tracks

Funksuaze — Thu, 15 Mar 2012 13:34:43 GMT

I'm having the same exact issue, and it happens constantly. Ill sync all of my local files, it will work for a little while and then next thing I know its missing all the synced local files as well as my starred tracks.

Re: iphone 'loses' synced tracks

Funksuaze — Thu, 15 Mar 2012 13:54:02 GMT

Also getting the apparently common, "synced with more than 3 devices" message when Im definitely not. Every time I get that message, I lose all my synced music and it takes annoyingly long to sync local files and starred songs.

Re: iphone 'loses' synced tracks

Richieharwood — Fri, 16 Mar 2012 22:45:28 GMT

I have the same problem with both my iPad and iPhone, it's incredibly frustrating when you're on the move and you can't listen to something. It's largely when I use Spotify most - may have to rethink.

Re: iphone 'loses' synced tracks

adconne — Sat, 17 Mar 2012 00:18:34 GMT

this happens to me ALL THE TIME! it usually seems to occur if the app boots up slowly, i assume which is most likely to occur when on a slow cell connection or if lots of apps are running. i don't know how this hasn't been fixed yet. this has occured off and on since the introduction of the app for me. i am one bug away from cancelling my subscription, this is ridiculous.

Re: iphone 'loses' synced tracks

Robbify28 — Sun, 18 Mar 2012 16:09:51 GMT

Yepp, this happens to me as well. A LOT.

Songs marked for Offline-mode is lost at random. Sometimes it's just a few, sometimes it's several songs in different playlists. And some songs have been required to resync more than once.

Seems like Offline-mode is not working, and being able to keep songs in Offline-mode is the main reason I pay for Spotify.

Re: iphone 'loses' synced tracks

elkinator — Wed, 21 Mar 2012 12:13:09 GMT

Hi David

It happened again last night on my phone. Spotify told me I had more than three devices in offline mode, then wiped the sync for my playlists and local files off my phone.

I have my home laptop and phone synced/offline playlists only. I pay a monthly fee for this service.

Please advise, as it's currently annoying but I'm going overseas at Easter and will be really cross if it happens then... 😞

Thanks, Mark

Re: iphone 'loses' synced tracks

Mjchatterton — Mon, 04 Mar 2013 16:39:54 GMT

Great a 9hr flight with no music thanks to this bug. I no longer recommend spotify to friends.

Re: iphone 'loses' synced tracks

staticsirupflo — Tue, 05 Mar 2013 14:24:26 GMT

I have also the problem with Spotify suffering from amnesia. At home I load song for offline use at work they are disappeared.

First I thought it has sth to do with restarting the iPhone but I did not restart the phone.

Besides that I cannot sync any local-only file via the desktop app. Devices see each other but it just says pending. Playlist with Spotify source work (unless after some hours the songs are gone). But think it's a different issue.

The whole amnesia thing startet with the 0.6.0 version before it was all going well. I reinstalled Spotify iOS as well as the Mac app several times. iOS version is 6.1.0.

Re: iphone 'loses' synced tracks

BordeKock — Wed, 06 Mar 2013 07:47:35 GMT

Haven't had this issue since they killed it months ago, now it's back in the new Spotify. Instead of giving a weird error message I just see the "available offline"-slider go from 1 to 0. God dammit, this is truly not cool.

Re: iphone 'loses' synced tracks

cspet — Thu, 16 Jan 2014 17:22:07 GMT

This happens to me all the time. Totally random, you start up Spotify, it doesn't rembember you so you log in again and when you do all your synced playlists have to be downloaded again. It's a REALLY annoying issue.

iPhone 5 running the latest version of iOS by the way.

Re: iphone 'loses' synced tracks

seeluis — Fri, 28 Mar 2014 15:59:11 GMT

It's annoying when it loses synced songs, but what's even worse is when it re syncs songs with the edited versions. I then have to go through and search for the unedited version to add to my playlists. Blah