topic Re: Hearting not working right in iOS (iPhone, iPad)

Hearting not working right

BdubsNYC — Wed, 22 Sep 2021 21:17:56 GMT

Plan = Premium

Country = USA

Device = iPhone Xs

Operating System = iOS 14.7.1

My Question or Issue = I have the ability to heart songs but the app is functioning in reverse. Meaning, when I heart a song it gets removed from my liked songs. And when I unheart a song it gets added to my liked songs. Anyone know what to do? I’ve only tried exiting the app and restarting my phone. Haven’t tried resetting or deleting/reinstalling the app yet. Waiting for feedback here first.

Re: Hearting not working right

Jeremy — Fri, 24 Sep 2021 11:30:49 GMT

Hi there @BdubsNYC,

Thank you for reaching out to the Community. We're happy to help.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If that doesn't do the trick, can you let us know if this occurs on one specific device or multiple devices?

We'll keep an eye out for your reply.

Take care!

Re: Hearting not working right

SteveHui — Fri, 24 Sep 2021 13:37:32 GMT

I have the same problem on iPhone and iPad app, too

Playlists

https://open.spotify.com/playlist/37i9dQZF1EQn4jwNIohw50?si=ZfQi1882TtqgcdhD87TnEg&dl_branch=1

songs

https://open.spotify.com/track/4m4e3vIghV2QkHuOf83M7N?si=3TUWrZOnROO-ytQo2u5pNg&dl_branch=1

Re: Hearting not working right

BdubsNYC — Fri, 24 Sep 2021 14:43:32 GMT

Thanks Jeremy! Will this delete all my previously liked songs?

Re: Hearting not working right

CarlosE — Sat, 25 Sep 2021 15:30:18 GMT

Hey folks,

Thanks for your posts.

@SteveHui, can you confirm if you followed the steps in the article that @Jeremy sent above?

@BdubsNYC, don't worry, your Liked Songs and all of your saved content will remain untouched. You'd just need to re download your music for offline listening after running the clean reinstall.

Keep us posted.

Re: Hearting not working right

Onewave — Sun, 26 Sep 2021 10:25:27 GMT

@BdubsNYC wrote:
I have the ability to heart songs but the app is functioning in reverse. Meaning, when I heart a song it gets removed from my liked songs. And when I unheart a song it gets added to my liked songs. Anyone know what to do?

Please, go and vote for the issue. It's going on for weeks now.

Re: Hearting not working right

BdubsNYC — Mon, 04 Oct 2021 17:33:20 GMT

Hi, unlike others here, I never downloaded any music locally so I was so I followed all the instructions to a T. It didn’t solve anything. I still have the same problem. What should I do now?

Re: Hearting not working right

BdubsNYC — Mon, 04 Oct 2021 17:34:52 GMT

Hi, I followed all the instructions to a T, but it’s still not working properly. Same issue as before. What should I do now?

Re: Hearting not working right

MafeG — Tue, 05 Oct 2021 17:39:01 GMT

Hi folks,

Thank you for your replies.

@BdubsNYC This is certainly an issue that's been reported recently by other users.

As @Onewave shared before, this is the thread that's handling this specific issue, so please head there and add the following info to the post:

Your device info: Make, model and operating system
Spotify's app version
Steps on how you reproduce the issue

In that post we'll share all updates related to this issue, so please keep an eye on it.

Cheers!