topic Re: Content not loading over cellular in iOS (iPhone, iPad)

Content not loading over cellular

Mbowyer19 — Wed, 29 Sep 2021 08:04:04 GMT

Plan

Premium

Country

Australia

Device

iPhone 13

Operating System

iOS 15

My Question or Issue

Content won’t load when using a cellular connection.

When I open the app the ‘connecting’ status appears at the bottom of the screen (and stays there) but the app never connects.

I have tried deleting and reinstalling the app, updating iOS and restarting the phone, which seems to solve the issue momentarily but then it happens again.

I have tested the cellular connection and it seems to be working perfectly, it is only the Spotify app that is affected.

A solution to this would be greatly appreciated as I am currently limited to only using the app when wifi is available.

Re: Content not loading over cellular

user-removed — Wed, 29 Sep 2021 08:19:40 GMT

Hi I think you should try to reset cellular settings by go to the settings > general > reset > reset network settings

I’m not sure but maybe it will help you

Re: Content not loading over cellular

Mbowyer19 — Wed, 29 Sep 2021 11:21:35 GMT

Hi, thanks for the suggestion, I have just reset the network settings and it seems to be working at the moment!

Hopefully this has fixed the issue.

Thankyou!

Re: Content not loading over cellular

Whitney123 — Sat, 02 Oct 2021 06:48:45 GMT

I’m having the exact same issue, I’ve tried factory reset data network however the connection issue comes back after a while. Any suggestions on fixing this?

Re: Content not loading over cellular

Mbowyer19 — Sat, 02 Oct 2021 09:52:38 GMT

Unfortunately I’m still having the connection issue after resetting the network settings too

.
For now, turning airplane mode on and then off again each time I open the app seems to make it work.

Hopefully there is a proper fix for this in the next update.

Re: Content not loading over cellular

Loxer — Tue, 05 Oct 2021 09:02:54 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: Content not loading over cellular

jak_you — Sat, 23 Oct 2021 04:49:10 GMT

I'm having all the same issues. So annoying!

Re: Content not loading over cellular

Whitney123 — Sat, 23 Oct 2021 08:16:43 GMT

Restarting the device helps however after 30min or so Spotify disconnects again. I've tried reinstalling the app, resetting phone network and master restoring my phone but this issue still occurs. not sure if this issue relates to Spotify app or my phone network =/

I'm running iOS 15.0.2, Spotify app version is 8.6.72.1273.

Re: Content not loading over cellular

Yeboi23 — Sat, 23 Oct 2021 12:49:56 GMT

Same issue here iPhone 13 Spotify issue while using cellular tried reinstalling app, reset network setting etc .. issues comes back after an hour or so.. was using an esim previously replaced it with physical sim same issue.. this not only affects Spotify but also the App Store.. hopefully we get an update to fix this . This is my first iPhone might go back to android again.. I have iOS 15.2

Re: Content not loading over cellular

Alex — Sun, 24 Oct 2021 08:42:13 GMT

Hey folks,

Thanks posting here in the Community!

We've summarized all troubleshooting steps, which have been reported as helpful by other users bellow, for when Spotify can't connect over mobile data:

Toggle Data Saver Mode in the setting menu on/off.
Enable all permissions for the Spotify app. On Android phones this setting is found in Mobile Settings> Apps> Spotify, on iOS devices in Settings> Privacy >Spotify
Try with a different network. For example if you're using 3G, try 4G and the other way around. It's a good idea to also reset your network settings and check if they have any restrictions in place.
Perform a clean reinstall following these steps. Make sure to restart your device after removing the app. This is a simple, but often overlooked step.

Let us know how you get on.

Re: Content not loading over cellular

Inozeu — Mon, 01 Nov 2021 02:23:57 GMT

Same issue happening to me too guys, tried the above steps but the issue is still persisting. Recently got a new iPhone 13 pro on the latest iOS 15. I’ve gone to Apple and a Optus about 4 times each, they’ve both performed tests and said it’s most likely Spotify that is causing the issues. I’ve even factory reset my phone and ordered a new sim however it is still happening. Very frustrating…

Re: Content not loading over cellular

cambiez — Mon, 01 Nov 2021 07:27:07 GMT

It’s so very frustrating! I also recently upgraded to an iPhone 13 Pro, had an esim with Optus, thought that it might have been apple or Optus’s problem, but nothing else had problems except Spotify.
In the mean time turning on and off aeroplane mode seems to do the fix, like others have said. Hopefully there’s a permanent fix coming up soon!

Big thanks the the developers for ongoing updates nonetheless.

8.6.74.1541

Re: Content not loading over cellular

Alex — Tue, 02 Nov 2021 09:30:11 GMT

Hey folks,

Thanks for your reports.

Could you ask a friend/ family member for their SIM card from another service provider and check if you're experiencing the same issue.

This will help us look into the matter further.

Cheers.

Re: Content not loading over cellular

TamaraStevens — Thu, 04 Nov 2021 08:41:49 GMT

Hey everyone, this has been driving me crazy for three days! I’m so happy to see it’s not just me but not too happy about the dates here. Seems this has been ongoing for some time? Is there a fix yet? Please help. Thank you ☺️

Re: Content not loading over cellular

Jeremy — Fri, 05 Nov 2021 08:46:15 GMT

Hi there @TamaraStevens,

Thank you for your reply in this thread.

We suggest that you follow the troubleshooting steps that's been provided in the thread to begin with since the solution can be different for the individual.

Let us know how it goes 🙂

Take care!

Re: Content not loading over cellular

mattash91 — Sat, 06 Nov 2021 05:46:08 GMT

Hi All,

Since upgrading to the iPhone 13 Pro Max on Optus, my Spotify has stopped working when using cellular data also. I have two sim cards in my phone, my personal (Optus) sim is an esim and my work sim (Vodafone) is in the physical sim card slot. As soon as I either connect to wifi or switch my cellular data to the work sim card, Spotify starts working again. I have done a network reset and tried the above troubleshooting steps several times to no avail. If it does start working again it is only temporary.

Re: Content not loading over cellular

Ver — Tue, 09 Nov 2021 14:58:06 GMT

Hey folks,

Thanks for the info.

Could you please also share with us the following? We'll investigate this further.

The Spotify version that is running on your device
Device + OS version
Your Network provider
If the issue persists when you're using WiFi

Keep us posted.

Re: Content not loading over cellular

Swampoholic — Tue, 09 Nov 2021 21:04:56 GMT

I have the same issue and cannot load content or stream music over cellular. Apple Music DOES work so it would be a shame to have to switch just to have music on my watch.

WatchOS 8

iPhone OS 15

Have deleted and reinstalled the latest Spotify app several times and in multiple combinations (e.g., just to watch with phone off, to phone then watch, etc...)

The issue seems to also have some interplay with AirPods as the Watch WILL play music back on to my iPhone but not through AirPods. The AirPods are confirmed connected via bluetooth. The Watch symbol in lower right hand corner of the Spotify app is white and flashing. It's like the Watch app is trying to connect to the Watch and can't. AirPods are not displayed as a connection option.

Hope this detail helps Spotify troubleshoot.

Re: Content not loading over cellular

jak_you — Tue, 09 Nov 2021 21:13:41 GMT

Spotify version: 8.6.74.1541

OS/Software version: 15.0.2

Network: Optus

Service provider: Optus 47.0

And I would need to test other wifi networks as my wifi is linked to my mobile and seems to make no difference with connectability. Recently turning on and off airplane mode and then turning off wifi is the only way I can get content on Spotify to load.

Re: Content not loading over cellular

Swampoholic — Wed, 10 Nov 2021 00:30:57 GMT

For additional information I am using a Watch7 and iPhone12