topic Re: iPhone 13 Pro Max App Display issues in iOS (iPhone, iPad)

iPhone 13 Pro Max App Display issues

Decorum — Wed, 13 Oct 2021 11:52:00 GMT

Plan

Free/Premium

Country

USA

Device

iPhone 13 Pro Max

Operating System

iOS 15.0.2

My Question or Issue

Attached are some images of some of the display issues I’ve been experiencing since upgrading my iPhone from an XS max. It’s not the worst thing on the planet just felt you all should be made aware in hope of fixing it.

Re: iPhone 13 Pro Max App Display issues

Ver — Thu, 14 Oct 2021 12:25:51 GMT

Hey @Decorum,

Thanks for posting here 🙂

Could you please share with us the following? We'll look into this further.

Exact Spotify version
Video recording of the issues
The troubleshooting steps you've tried so far

Keep us in the loop.

Re: iPhone 13 Pro Max App Display issues

Decorum — Fri, 15 Oct 2021 11:50:55 GMT

App Version: 8.6.68.1328

I've tried deleting and redownloading the app and restarting my phone. nothing has worked

Having an issue figuring out how to record, but maybe I can try to explain it. So the first photo shows the issues where there are a lot of overlapping words that sit on top of others.

The second photo really doesn't show the issue but basically when I am in a playlist and scrolling through it, you know how the name of the playlist (or CD, etc.) moves to the top? Well the title is almost completely cut off (but not entirely) due to the notch.

Like I said its nothing that makes the app unusable, but I just wanted to make you guys aware in case you weren't already.

Re: iPhone 13 Pro Max App Display issues

iansoccer9 — Fri, 15 Oct 2021 15:11:33 GMT

I’ve noticed the same display issues on the iPhone 13 Pro.

Re: iPhone 13 Pro Max App Display issues

Eni — Sat, 16 Oct 2021 16:40:20 GMT

Hey folks!

Thanks for your replies 🙂

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

@Decorum, thanks for all the info you've sent so far. Just to make sure, is this only happening with Spotify or with other streaming apps as well? On another note, would you mind asking a friend or a relative to log in to their account in your phone to see if the issue persists with a different account?

@iansoccer9, could you send us the exact Spotify version of your phone? Additionally, sending us a screen recording would come in handy. You can send a link to it or attach it using the Insert Video option in the post editor.

We'll keep an eye out for your replies.

Re: iPhone 13 Pro Max App Display issues

Decorum — Tue, 19 Oct 2021 11:15:55 GMT

@eni

thanks for the quick post.

With the most recent update that came out this past week I am no longer experiencing the issue. I can't speak to anyone else, but as far as my concern I think it is solved at this point.

Re: iPhone 13 Pro Max App Display issues

Kiril — Wed, 20 Oct 2021 12:52:30 GMT

Hi @Decorum,

Thanks for keeping us in the loop here!

We're happy to hear, that after updating the app, the issue is no longer present for you 🙂 Keeping your Spotify apps and your devices' firmware up-to-date is always the best thing to do. On this way you won't skip any fixes that are being released.

Reach out again if you need a hand with anything else, the Community is here for you.

Re: iPhone 13 Pro Max App Display issues

Peterquinones1 — Mon, 25 Oct 2021 22:35:36 GMT

I as well am having this issue and it got fixed with the most recent update and lasted a couple hours before it went back to having display fitment issues again. I have tried everything from reinstalling to restarting the phone and still no fix to it.

Re: iPhone 13 Pro Max App Display issues

Alex — Wed, 27 Oct 2021 06:56:10 GMT

Hey @Peterquinones1,

Thanks for the reply.

You can try running a clean reinstall of the app, following this Guide exactly, as this is a more throughout reinstallation and will clear any left over data, which could be causing these issues.

Keep us in the loop.

Re: iPhone 13 Pro Max App Display issues

Charles8937 — Tue, 14 Dec 2021 04:26:22 GMT

I faced similar kind of issue last time, I am still searching for some proper solution. mcdvoice survey

Re: iPhone 13 Pro Max App Display issues

Ver — Sun, 12 Dec 2021 09:06:05 GMT

Hey @Charles8937,

Thanks for posting here.

Could you please share with us which troubleshooting steps you've tried so far? That way we can avoid repeating steps.

You can also send us a video recording of the issue. We'll look into this further.

Keep us posted.