topic Re: display bugs on iOS 15 in iOS (iPhone, iPad)

display bugs on iOS 15

circle4x — Thu, 14 Oct 2021 14:49:09 GMT

Device

iPhone 13

Operating System

iOS 15.0

Spotify Version

8.6.72.1009 (I have tried to send feedbacks through TestFlight but I'm not sure it's sent successfully. And the both issues below happens in the latest public version of Spotify iOS)

My Question or Issue

1. UI DISPLAY ISSUE

Sometimes the album page, the now playing page and My Library page will go too close to the top of the screen and get partly covered by the front camera. Besides, the top bar of the phone (time and battery) disappears in Homepage and Search page when the above issue happens.

2. TEXT DISPLAY ISSUE

The CHINESE CHARACTERS are not displaying completely in:

the song title in now playing page and
the album title in the album page

You need to fix the font size.

I've put the complete characters beside the title so you can see the flaw.

Re: display bugs on iOS 15

Eni — Fri, 15 Oct 2021 20:16:03 GMT

Hey there @circle4x,

Thanks for sharing this in the Community.

In TestFlight, there is a link to "Send Beta Feedback". If you click it, you will be able to send an email where you can describe the issue. In the "What to Test" section, you will also see the email address for reporting issues.

If you've already done this, keep in mind that we won't reply to individual issue reports, but all issues get forwarded to the right team, and we do our best to fix them. Of course, the more details you can provide, the higher the chance that we can reproduce and fix your issue. In some cases, we may reply and ask for additional information.

If you need help with anything else, just let us know 🙂

Re: display bugs on iOS 15

igmcmillan — Thu, 21 Oct 2021 10:34:58 GMT

I’m experiencing the same issue as your first bullet point; the top bar ends up too close to the top of the screen. Sometimes it reverts to normal, but then jumps back up seemingly without a pattern for the behaviour. Attached photos are taken without any scrolling.

iOS 15.0.2

iPhone 12 Mini

Spotify 8.6.72.1273

Re: display bugs on iOS 15

user-removed — Fri, 22 Oct 2021 01:05:00 GMT

I’ve been experiencing this issue for a while now on my iPhone 11 Pro Max running iOS 15.0.2. It’s getting to the point that I’m considering switching music streaming services. It’s difficult to pinpoint how the bug gets triggered, but it seems as though it’s always after opening a playlist and scrolling. The following screenshot doesn’t do the issue justice since the notch of the phone can’t be seen. When I took this screenshot, I couldn’t even see the playlist name as it was completely cut off by the iPhone notch.

Re: display bugs on iOS 15

Jeremy — Sat, 23 Oct 2021 12:47:33 GMT

Hi there folks,

Thank you for your replies and feedback in this thread.

In this case we suggest that you follow the steps that @Eni provided in the thread to forward your feedback.

Let us know if we can help you with anything else.

Take care 🙂

Re: display bugs on iOS 15

igmcmillan — Sat, 23 Oct 2021 13:20:22 GMT

I don’t use TestFlight — is there a way for everyday users (non-Beta testers) to submit bugs other than the community? Seemingly the email address @Eni references is kept behind the TF wall for a reason.

Re: display bugs on iOS 15

Eni — Sun, 24 Oct 2021 15:39:57 GMT

Hi there @igmcmillan,

Thanks for getting back to us.

First up, we'd recommend that you try logging out and then logging back in twice on your phone. We know this sounds odd, but it's how the app forces a cache refresh.

If this doesn't do the trick, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

Keep us posted on how it goes.

Re: display bugs on iOS 15

circle4x — Wed, 27 Oct 2021 12:01:41 GMT

Seems like the clean reinstall fixes the first display issue.

Re: display bugs on iOS 15

CarlosE — Wed, 27 Oct 2021 18:24:51 GMT

Hey @circle4x,

Thanks for keeping us posted.

We're glad to know the first issue was solved. Regarding the second one, it may be related to the font itself. We'll pass your feedback on to the right folks.

In the meantime, make sure to keep the app updated at all times to ensure you don't miss out on any fixes and improvements.

If you need anything else, the Community is here for you.

Cheers!

Re: display bugs on iOS 15

user-removed — Fri, 29 Oct 2021 02:09:15 GMT

A clean reinstall did not fix it for me. I’ve tried all of the troubleshooting methods and I’m still experiencing it on my iPhone 11 Pro Max. It actually has gotten worse on the latest version of Spotify. Text is getting cut off below playlist names (see screenshot).

iOS 15.1 Display Bugs Worsen

user-removed — Fri, 29 Oct 2021 21:53:58 GMT

Device

(iPhone 11 Pro Max)

Operating System

(iOS 15.1)

Spotify Version

(8.6.74.1541)

My Question or Issue

The display bugs that @circle4x first reported on still exist after a clean reinstall (https://community.spotify.com/t5/iOS-iPhone-iPad/display-bugs-on-iOS-15/m-p/5277040/highlight/false#M136084).
I have also tried all of the cache clearing/resetting methods suggested by moderators. This problem still needs to be solved and requires attention! In the screenshot below, I have highlighted how the app appears with regards to the iPhone notch. I have also started to notice text being cut off under playlist titles.

Re: display bugs on iOS 15

Ver — Sat, 30 Oct 2021 10:26:09 GMT

Hey @user-removed,

Thanks for keeping us posted 🙂

It's a good idea to try with another account on the same device to see if that makes a difference.

Just to double-check-are you using the TestFlight app?

Let us know how it goes.

Re: display bugs on iOS 15

user-removed — Sat, 30 Oct 2021 21:32:49 GMT

No, I am not using the Test Flight app. I’m not familiar with it either…

Re: iOS 15.1 Display Bugs Worsen

Alex — Sun, 31 Oct 2021 11:48:53 GMT

Hi @user-removed,

Thanks for the post.

Can you check if changing the display font size on your phone has any effect?

Go to Settings > Accessibility, then select Display & Text Size.
Tap Larger/ Smaller Text.

Keep us posted on how you get on with this.

Re: display bugs on iOS 15

CarlosE — Sun, 31 Oct 2021 22:38:25 GMT

Hey @user-removed,

Thanks for your reply.

To confirm, did you get to try with a different account? Was there any difference?

Keep us posted.

Re: display bugs on iOS 15

MattSuda — Mon, 01 Nov 2021 06:45:17 GMT

I've been having this same issue

Re: display bugs on iOS 15

user-removed — Mon, 01 Nov 2021 21:54:42 GMT

Yes, I tried on a different account and there was no difference unfortunately.

Re: iOS 15.1 Display Bugs Worsen

user-removed — Tue, 02 Nov 2021 01:50:50 GMT

Changing the text size on my phone has no effect. The font size changes (as to be expected) but the bugs still exist.

Re: display bugs on iOS 15

Thefoxlikesmusic — Tue, 02 Nov 2021 05:54:15 GMT

I’m also having the same issue on an iPhone 13 running iOS 15.1

Reinstalling the app did not fix it

Re: display bugs on iOS 15

circle4x — Wed, 03 Nov 2021 14:11:49 GMT

The first issue pops up again once in a while. The clean reinstall did help for a bit but not thoroughly. Like @calebdarling said above, this issue needs further attention and fix from the programming side, instead of troubleshooting by users. Hope you could understand what I mean.
And besides, the second issue is still there.