topic Re: App doesn’t show all integrated functions at slow internet in iOS (iPhone, iPad)

App doesn’t show all integrated functions at slow internet

l3olt — Sun, 14 Nov 2021 18:05:22 GMT

Plan

Premium

Country

Germany

Device

iPhone 12 pro

Operating System

Latest ios

My Question or Issue

Sometimes when the connection is slower, when I try to use some app functions, via the 3 dots, it doesn’t be shown to me…

for example:

if I want to add a music to my playlist, and the internet is kinda slow, then the app doesn’t shows the “add to playlist” function.

Re: App doesn’t show all integrated functions at slow internet

Eni — Mon, 15 Nov 2021 18:24:59 GMT

Hi there @l3olt,

Thanks for reaching out about this here in the Community.

First up, could you try logging out and then logging back in twice in the app? This is how we force the app to refresh its cache.

If this doesn't do the trick, would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

In case the issue persists, we recommend trying with a different network, for example creating a hotspot on your phone and using that - if that's possible.

Let us know how it goes.

Re: App doesn’t show all integrated functions at slow internet

l3olt — Fri, 19 Nov 2021 12:14:56 GMT

Hello!
thanks for your answer!

unfortunately the problem persists… In flight Modus or under good connection works everything fine.
but as soon as your connection is at E or you got a weak LTE, then works Spotify pretty bad…

Re: App doesn’t show all integrated functions at slow internet

Kiril — Sat, 20 Nov 2021 15:40:12 GMT

Hey @l3olt,

Thanks for your response.

Spotify can't guarantee that the app will perform as expected, provided that your internet connection is not stable enough. After all this is an online streaming app and it requires sufficient bandwidth to be able to perform optimal. If there is no way for you to avoid having a bad connection, you could try to optimize the performance by not using the app but our web player instead. On this page here you can read more about Internet and data usage.

Also if you have Premium services, you can take advantage of the Listen offline feature, to completely avoid using a slow connection.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.