https://community.spotify.com/t5/iOS-iPhone-iPad/Misplaced-order/m-p/315848#M13738 <P>Hey! Welcome to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> <BR /><BR />As this is a billing query, you will need to get in touch with the customer services team directly using the <A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank">online contact form</A> and they will be able to look into this for you. Don't worry they won't let you be out of pocket!<BR /><BR />If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.<BR /><BR />Peter</P> Wed, 06 Mar 2013 18:16:45 GMT Peter__ 2013-03-06T18:16:45Z https://community.spotify.com/t5/iOS-iPhone-iPad/Misplaced-order/m-p/315840#M13737 I order two months of spotify premium for my account and they haven't been applied yet due to an unknown change of email and now I'm down £10 with no benefit of listening to the music I paid for Wed, 06 Mar 2013 18:14:29 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Misplaced-order/m-p/315840#M13737 stellaxc1 2013-03-06T18:14:29Z https://community.spotify.com/t5/iOS-iPhone-iPad/Misplaced-order/m-p/315848#M13738 <P>Hey! Welcome to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> <BR /><BR />As this is a billing query, you will need to get in touch with the customer services team directly using the <A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank">online contact form</A> and they will be able to look into this for you. Don't worry they won't let you be out of pocket!<BR /><BR />If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.<BR /><BR />Peter</P> Wed, 06 Mar 2013 18:16:45 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Misplaced-order/m-p/315848#M13738 Peter__ 2013-03-06T18:16:45Z https://community.spotify.com/t5/iOS-iPhone-iPad/Misplaced-order/m-p/315850#M13739 Have you tried contacting Spotify support? <A href="https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact" target="_blank">https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact</A> Wed, 06 Mar 2013 18:17:14 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Misplaced-order/m-p/315850#M13739 MichaelJerzak 2013-03-06T18:17:14Z