topic Re: can't sync iPhone in iOS (iPhone, iPad)

can't sync iPhone

jonathang — Thu, 07 Mar 2013 05:18:59 GMT

God, I hate paying premium for a service, yet getting same support as free.

Ok, have iPhone4, all i want to do is sync the iphone playlists, but keep getting messages.

I went to devices on spotify, went to iphone, sent me to itunes, and nothing.

It even made me download spotify again, though it was exactly the same.

I have gone to settings in spotify on the iPhone, first let me say what a cluster**bleep**, no directions on what anything means, and if the directions are in here I have no idea on how to find them.

Again I am a premium user I shouldn't have to work this hard to make it work.

I get messages on the AP, says "not available offline" so I click not offline, same message appears. Or a "youmust connect to a Wi-Fi cell data network" message.

Well guess the F what, I AM.

Search doesn't work on app, nothing works, It will play old lists, but WTF I havent downloaded more than 400 songs, not the 3300 I am allowed.

So, quit telling me to search the forums for this, I have spent the last hour doing just that, and I PAY FOR THIS F87654NG SERVICE.

How do I make this work...????

Re: can't sync iPhone

MichaelJerzak — Thu, 07 Mar 2013 05:22:59 GMT

Perhaps this might help http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/iOS-Troubleshooting-Spotify/td-p/105341

Re: can't sync iPhone

jonathang — Thu, 07 Mar 2013 05:26:59 GMT

saw that before

was crap

Re: can't sync iPhone

MichaelJerzak — Thu, 07 Mar 2013 05:28:29 GMT

If nothing is working on the app you go through the troubleshooting tips.

Re: can't sync iPhone

jonathang — Thu, 07 Mar 2013 05:30:02 GMT

hanks forst 😞

it plays music, but doesn't sync new lists.

I have no idea what all the settings mean in settings as I can't find anywhere on spotify describing how to set this stuff up.

and why if I pay premium price, I get **bleep** ass free service??

Re: can't sync iPhone

MichaelJerzak — Thu, 07 Mar 2013 05:33:07 GMT

I'm sure there is somewhere in this forum where it explains how to use the app

Re: can't sync iPhone

MichaelJerzak — Thu, 07 Mar 2013 05:34:55 GMT

http://community.spotify.com/t5/Newcomers-and-Contribution/FAQ-Questions-and-Answers-about-Spotify/m-p/38501#M128

Re: can't sync iPhone

jonathang — Thu, 07 Mar 2013 05:35:02 GMT

yeah my point

I pay premium, you know dont suck the free blodd **bleep**

so seems I might get a little support.

so your solution is

waste hours going thru forums

Re: can't sync iPhone

MichaelJerzak — Thu, 07 Mar 2013 05:36:28 GMT

No, I do that I give the links to you.

Re: can't sync iPhone

jonathang — Thu, 07 Mar 2013 05:38:19 GMT

no offence Michael

you are wasting my time, please go away

Re: can't sync iPhone

MichaelJerzak — Thu, 07 Mar 2013 05:44:56 GMT

Very well ill forward the thread to a mod

Re: can't sync iPhone

Grayson — Thu, 07 Mar 2013 06:16:41 GMT

Hello! And welcome to the forums.

Read through this article and troubleshoot all these solutions: (Link!)

If you've tried these to no avail, reply back to this thread and I'll try to help you as best as I can.

Cheers, -Grayson.

(Also, try not to be too hard on Michael. He's just trying to help!)

Re: can't sync iPhone

jonathang — Thu, 07 Mar 2013 07:48:53 GMT

I'll not to scream, but let me start with, are you kidding????

let me just start with a few, like the suggestion

Manually delete these folders:
~/Library/Caches/com.spotify.Client
~/Library/Application Support/Spotify

Ok. what files, where are they, how do I find these, you are kidding aren't you.. this really isn't part of the answer is it.

Delete the Spotify application in the Applications folder.
(optional) It might be best to restart you computer at this point.
Reinstall Spotify using a new install file from the Spotify website.

New install from spotify, we are talking about an iPhone ap here

If these steps didn't work, please try another WiFi connection or change the settings on your firewall/router to make an exception for Spotify.

another connection? this is my home Wi-Fi, are you suggesting I don't use spotify at home? Or purchase a new account?

and finally

Open ports in your firewall

You can also allow the IP range and ports that Spotify is using in your firewall or router: Open the firewall for 78.31.8.0/21 and open port 4070 for TCP as well as port 80 for TCP.

Serious, where is my firewall, what does it have to do with my iPhone ap???

and again, can someone tell me why premium users (WHO PAY, YES PAY MONTHLY FEES, THATS RIGHT CASHOLA, DOLLARS MONEY) not get some support service rather than going through streams of forums like a free user who (PAYS NOTHING, TAKES IT FOR FREE, DOEN'T REALLY SUPPORT THE SPOTIFY BOTTOM LINE).

And finally, did you even read what my issue was, it was syncing iPhone issues, not can't get online...

for God sakes I realize you are a Mod and probably not paid, or paid very low, but I am into this for several hours now, I can't call for help, can't email for help .. WTF is this???????????????

Re: can't sync iPhone

MichaelJerzak — Thu, 07 Mar 2013 08:00:14 GMT

You know In the middle there's a tab called iPhone, it'd probably be smarter than complaining to use that you can't troubleshoot issues for a Mac computer!

Re: can't sync iPhone

David — Thu, 07 Mar 2013 10:22:17 GMT

Hello.

jonathang - First of all, welcome to the community. Sorry to hear that you're running into these problems, but our fellow users were just trying to help. They do deserve a little bit of courtesy. If you feel that the community isn't the place for you to get support, we always have our contact form where you can contact Spotify directly.

Now, onto your account. I've taken a look at our database, and it seems that you have two accounts. One linked to your Facebook account, and one made with a username. Try logging out, and logging in with your Facebook details - Premium seems to be linked to this account. You should be playing songs before you know it.

Re: can't sync iPhone

Albert27 — Sat, 09 Mar 2013 21:45:10 GMT

Hi David,

I am sorry but your "Contact us" link leads nowhere, at least not to a form where someone can contact you. I am already logged in and I don't want to log in through Facebook.

Here is the page to which the link takes me: https://www.spotify.com/es/login/?forward_url=/es/about-us/contact/contact-spotify-support

Another issue: I live in Spain, but I don't want to be auto directed to the ES version. I'd rather choose, thanks. Albert

Re: can't sync iPhone

Peter__ — Sun, 10 Mar 2013 00:35:32 GMT

Have you tried the alternative contact form?

You should be able to change the language of any page on the Spotify website by selecting a different country in the bottom right corner of the page.

Peter