topic Re: Problem with Spotify pausing automatically in iOS (iPhone, iPad)

Problem with Spotify pausing automatically

H4ns — Sat, 29 Jan 2022 20:35:32 GMT

Plan
Premium
Country
denmark
Device
iPhone XS Max
Operating system
iOS 15.2
My Question or Issue
When I am playing a song there goes about 29 seconds and I automatically pause the song and I have tried changing password on Spotify and Facebook I didn’t help. I have tried deleting cache checking the settings but it didn’t seem to help either. Tried deleting the app by going to settings and deleted it and turned of my phone for a few mins and reinstalled it but it didn’t help either. Need hel fixing this issue please.

Re: Problem with Spotify pausing automatically

Loxer — Sun, 30 Jan 2022 16:39:19 GMT

Hey @H4ns, welcome to the Community

Hope you're doing great!

I'd suggest updating to iOS 15.3.

Are you sharing your account with someone else?

If that's not the case, are you using another app that might be playing audio/video with audio content while Spotify is playing?

Have you tried with another account and see if the same thing occurs on your device?

If possible, try signing in with your account on a similar device just to make sure that your account is fine.

Keep me posted 🙂

Re: Problem with Spotify pausing automatically

H4ns — Sun, 30 Jan 2022 20:07:40 GMT

Hey

I have already updated it to iOS 15.3 and it worked early today but it has started again I have change my passwords and logged out of all devices but it has started again but I will try on other device. To see if it is my phone.

Re: Problem with Spotify pausing automatically

H4ns — Sun, 30 Jan 2022 20:16:42 GMT

I don’t understand this it seems to work again but it didn’t work for 5min ago. But it’s weird cause when it do as it does it seems to be on clock every 30 seconds pause automatically. I’ll keep you updated it I have the problem again 🙂

Re: Problem with Spotify pausing automatically

Loxer — Sun, 30 Jan 2022 20:39:06 GMT

That's good to hear!

If it happens again, I will be right here to help you 🙂

Re: Problem with Spotify pausing automatically

H4ns — Sat, 05 Feb 2022 00:51:34 GMT

Hey again

Having the same problem again

Re: Problem with Spotify pausing automatically

Kiril — Wed, 09 Feb 2022 09:52:21 GMT

Hey @H4ns,

Thanks for your reply here.

Could we ask you if you're still experiencing the issue with the pausing of playback? If yes, then it could be worthwhile to perform a clean reinstall of the Spotify app, as this is more thorough than the normal one and ensures that no cached data will cause interference with the new installation. Check if this will make any difference for you.

If the above doesn't help, then please come back with a short video-recording of the situation, plus the exact Spotify version you currently have on. This info would be helpful for us to replicate the situation and to give you a better advice. You can send a link to the video or attach it using the Insert Video option in the post editor.

Hope this helps. Let us know how you get on.