topic Re: iphone5 won't sync in iOS (iPhone, iPad)

iphone5 won't sync

sidwiz — Thu, 14 Mar 2013 22:57:53 GMT

I bought an iphone5 and have been trying to sync my playlist (~2,000 songs) to the spotify premium account. It won't sync any more. It synced about 1/3 of the songs and stopped syncing even though I put every list on "available offline" mode.

Aside from re-installing - any other advice?

Thank you!!!!!!

Re: iphone5 won't sync

MichaelJerzak — Fri, 15 Mar 2013 00:05:28 GMT

Turning the phone off and on again.

Re: iphone5 won't sync

dawis — Fri, 15 Mar 2013 07:19:45 GMT

Have you tried a hard reset of your iPhone?

(If that doesn’t work, reset iPhone. Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.)

/Daniel

Re: iphone5 won't sync

linguinigenie — Tue, 05 Nov 2013 13:28:38 GMT

Spotify does not work with the iPhone 5S.

I've followed all the advice about logging out and back in, reinstalling (I've done that twice) and updating to the most recent version of ios7.

iPhone 5S users have to wait for the next Spotify release and pray for a bug fix.

Contact customer support to negotiate a partial refund or cancel your subscription until the fix is applied across the platform.

Re: iphone5 won't sync

Peter__ — Tue, 05 Nov 2013 13:33:49 GMT

@linguinigenie wrote:

Spotify does not work with the iPhone 5S.

I've followed all the advice about logging out and back in, reinstalling (I've done that twice) and updating to the most recent version of ios7.

iPhone 5S users have to wait for the next Spotify release and pray for a bug fix.

Contact customer support to negotiate a partial refund or cancel your subscription until the fix is applied across the platform.

That's not entirely true, a few of my friends with 5S's are listening fine.

Did customer support say it was broken (assuming you got in touch)?

Peter

Re: iphone5 won't sync

linguinigenie — Tue, 05 Nov 2013 13:39:54 GMT

It's clearly not properly supported. Laptop not picking up the device. Device not showing playlists. Multiple threads in Community filled with users saying none of the advice works.

I know this is not entirely unusual for newly released products but it's been six weeks since the 5S launched. This is a paid for service. Pretty awful delay on the bug fix.

Re: iphone5 won't sync

linguinigenie — Tue, 05 Nov 2013 13:40:28 GMT

No response from customer support yet. Probably drowning in the complaints.