topic Re: Apple TV - I have to log in every time I use the Spotify app in iOS (iPhone, iPad)

Apple TV - I have to log in every time I use the Spotify app

sadastronaut — Mon, 16 Aug 2021 22:34:53 GMT

Plan

Premium

Country

United States

Device

Apple TV 4th Gen

Operating System

tvOS 14.7

My Question or Issue

I do not stay logged in on the Apple TV app. Almost every time I use the app (it may stay logged in for a few hours), it asks me to log in and gives me a pairing code.

Re: Apple TV - I have to log in every time I use the Spotify app

CarlosE — Tue, 17 Aug 2021 23:13:35 GMT

Hi there @sadastronaut,

Thanks for reaching out to the Community.

Could you try logging out, reinstalling the app, and restarting your router?

Keep us posted on how that goes.

Re: Apple TV - I have to log in every time I use the Spotify app

sadastronaut — Tue, 26 Oct 2021 18:31:00 GMT

Hi, Unfortunately, this does not seem to help. I deleted the app, restarted my router and reinstalled. I was logged in for maybe about a week, before I was prompted to log in again. I mean, it's not the end of the world. I have Alexa to play songs on, but for the Apple TV, it's too much effort to log into every single time.

Re: Apple TV - I have to log in every time I use the Spotify app

MafeG — Wed, 27 Oct 2021 18:38:27 GMT

Hi @sadastronaut,

Thank you for your reply!

Could you make sure your TV is running the latest firmware and there are no pending updates?

Also, did you notice if this started happening after a certain event such as an update?

Keep us posted.

Re: Apple TV - I have to log in every time I use the Spotify app

Buster1 — Fri, 19 Nov 2021 07:14:07 GMT

If you get logged out there too, someone else might be using your account. If that's the case, I would recommend you to: Log out. Go to the password reset page - If you are getting redirected to your account, you're still logged in

UPSers

Re: Apple TV - I have to log in every time I use the Spotify app

sadastronaut — Mon, 20 Dec 2021 23:31:34 GMT

I'm on the latest apple tv update. This has happened as long as I've used Spotify - about 1 year.

Re: Apple TV - I have to log in every time I use the Spotify app

CarlosE — Tue, 21 Dec 2021 23:37:30 GMT

Hey @sadastronaut,

Thanks for getting back in touch.

Could you try logging out everywhere by following the steps under Log out everywhere here, then logging in again?

Let us know if there's any difference.

Re: Apple TV - I have to log in every time I use the Spotify app

sadastronaut — Wed, 19 Jan 2022 03:09:54 GMT

I reset my Apple Tv back to default settings and now Spotify stays logged in. Thanks for all the help.

Re: Apple TV - I have to log in every time I use the Spotify app

spotofipersonne — Sun, 27 Mar 2022 23:55:15 GMT

Always need to log in. Every single time. No remedies suggested in this post fix it. Incredibly annoying.

Re: Apple TV - I have to log in every time I use the Spotify app

Alex — Tue, 29 Mar 2022 06:48:36 GMT

Hey @spotofipersonne,

Thanks for reaching out about this in the Community!

Sorry to hear that this is happening. Did you try resetting your TV to factory settings? You can follow this guide from Apple.

Let us know if that helps.

Re: Apple TV - I have to log in every time I use the Spotify app

FriedTex — Tue, 12 Apr 2022 00:19:13 GMT

You are just replying nonsense replies - reset your factory tv settings? Give me a break

Re: Apple TV - I have to log in every time I use the Spotify app

sadastronaut — Wed, 13 Apr 2022 15:53:11 GMT

this is no longer the case.

Re: Apple TV - I have to log in every time I use the Spotify app

sadastronaut — Wed, 13 Apr 2022 15:55:17 GMT

Alex, I appreciate your response. I do feel that resetting factory settings is a lot to ask for. Nevertheless, I did so because of some other issues the Apple TV was asking. It didn't seem to help. After checking the Spotify app a few days later it was logged out again.

I do want to stress, again, this makes the Spotify app undesirable to use. It's a pain to get my phone and enter a code almost every single time I just want to listen to music. Because of this I just always use the Echo dot.

Re: Apple TV - I have to log in every time I use the Spotify app

Novy — Thu, 14 Apr 2022 17:55:05 GMT

Hi @sadastronaut,

Thanks for your reply.

Could you send us a video where we can see this issue? Additionally, send us over the exact tvOS version you're currently running.

Lastly, let us know if this happens with any other app (logging you out automatically).

We'll be here looking for your reply.

Re: Apple TV - I have to log in every time I use the Spotify app

ashleedeneau — Fri, 22 Apr 2022 16:22:10 GMT

this has been happening to me as well for about a year. every single time. i also have issues nearly every time i get in my car with apple carplay. i’ll be listening to something on my phone getting ready, pause and get in the car, and then it cannot be played in the car. have to force close spotify and reopen on the phone (NOT on the car touch screen) to get it to work. it’s incredibly frustrating.

Re: Apple TV - I have to log in every time I use the Spotify app

OscarDC — Sat, 23 Apr 2022 16:58:45 GMT

Hey @ashleedeneau,

Thank you for reaching out to the Community and welcome.

We understand where you're coming from. However, to avoid repeating processes, could you let us know the troubleshooting steps you've tried so far? This will give us a better look at the issue you're having to help you further.

Also, would you mind including the OS version and the Spotify version you're currently running on your device?

We'll be on the lookout.

Re: Apple TV - I have to log in every time I use the Spotify app

lumpycustard — Wed, 27 Apr 2022 11:34:37 GMT

Sorry what? Spotify wants a video of the problem in action????? lol

I open Spotify and it’s not logged in. Exact same issue as everyone else in this thread.

I use Spotify once a week on my Apple TV, and every week when I launch it, it’s not logged in and needs to be paired again.

Youtube

Netflix

Plex

Prime Video

10Play

Twitch TV

SBS On Demand

Vimeo

ABC iView

ALL of these apps manage to stay logged in for literally the last 2 years but Spotify can’t stay logged in for a week.

Please fix this.

Here’s a 4 second video of the problem, as requested.

Re: Apple TV - I have to log in every time I use the Spotify app

sadastronaut — Wed, 27 Apr 2022 12:51:02 GMT

I have a screenshot. I'm running tvos 15.4.1. I've tried uninstalling reinstalling app. Factory reset apple tv. Force resetting apple tv.

Re: Apple TV - I have to log in every time I use the Spotify app

jordancrawfordn — Mon, 02 May 2022 05:42:01 GMT

I have this issue too, am attempting the 'sign out everywhere' thing to see if that works, but doubt it will based on the replies above.

I login to Spotify using my Facebook account (on my computer and phone, the Apple TV uses the spotify.com/pair from the computer/phone). I wonder if perhaps others experiencing this issue happen to also login to Spotify using Facebook? I can imagine that something like that could cause problems and be an uncommon configuration, hence not everyone experiencing this issue.

Spotify makes me re-pair with Apple TV almost daily

philhan — Mon, 02 May 2022 17:35:03 GMT

Premium Plan

Country: US

Device: Apple TV (on latest firmware) with iPhone 12 Pro (latest firmware)

My Question or Issue: Almost every day I turn on Spotify on Apple Tv, it makes me re-pair the account which is super annoying. I've already tried deleting the Spotify app from TV and re-installing and the problem doesn't go away. Help!