Pausing on ads

Face_Man — Sat, 28 May 2022 16:02:50 GMT

Plan

Free

Country

USA

Device

iPhone 11

Operating System

iOS 15.5

I’m having an issue wherein Spotify locks up, or rather, pauses at random ads. A song will finish, and the ad loads, but does not play automatically. Rather, it pauses, with a “unable to complete playback…” error box. Wherein, I have to hit the “ok” to dismiss, then the pause button, and then the play button in order for the ad to play. This is highly distracting especially while trying to drive … in rush hour no less!

And before you ask, yes, I fully removed the app and did a clean install. And yes, it does this at home as well while connected to HS internet. And no, it’s not a specific ad either.
This only started happening within the past couple of weeks.

Re: Pausing on ads

AndresM — Sun, 29 May 2022 17:10:35 GMT

Hey @Face_Man,

Thanks for reaching out to the Community and welcome.

Just to confirm, is this happening when logging in with a different device or with the web player?

Lastly, we suggest that you log out everywhere. You'll find this option by scrolling down here.

Afterwards, restart your device and let us know if the issue persists.

We'll stay tuned.

topic Pausing on ads in iOS (iPhone, iPad)

Pausing on ads

Re: Pausing on ads