topic Re: Sleep Timer with Spotify Connect gives weird message in iOS (iPhone, iPad)

Sleep Timer with Spotify Connect gives weird message

robforprez — Fri, 12 Mar 2021 16:29:38 GMT

When I try and set the sleep timer using Spotify Connect playing through an external device (Marshall Stanmore II) I get a message that says “Connect will be unavailable while the Sleep Timer is running.”

I attached a screen shot of the message.

Phone: iPhone XS

Connect Device: Marshall Stanmore II

Country: USA

Re: Sleep Timer with Spotify Connect gives weird message

CarlosE — Mon, 15 Mar 2021 17:13:24 GMT

Hey there @robforprez,

Thanks for reaching out to the Community!

Can you let us know if this behavior persists when you set the Sleep Timer before connecting your speaker through Connect?

Also, let us know if this used to work before or just happened the first time you tried.

Lastly, it looks like the screenshot wasn't uploaded properly. Could you try sending it again on your next reply so we can take a better look? You can attach it by tapping on the camera icon in the post editor > Choose files > Done.

Keep us posted. We'll be looking out for your reply.

Re: Sleep Timer with Spotify Connect gives weird message

robforprez — Tue, 16 Mar 2021 04:04:53 GMT

Hello,

Thanks for the reply. I reattached a screenshot from my phone (iPhone XS) of the message i'm getting:

"Connect will be unavailable while the Sleep Timer is running." Then has options of Disable Connect or Cancel

I usually use Bluetooth connection and the sleep timer works fine. I've only tried WiFi for the first time so this is the first time i've seen the message. Seems like Sleep Timer is unavailable when using Wifi. But that doesn't make any sense to me.

I tested setting the Sleep Timer BEFORE connecting to Connect/Wifi, then it i get the same message asking to either Stop Timer or Stop Connect.

So basically, i can't use Sleep Timer with Wifi??

Re: Sleep Timer with Spotify Connect gives weird message

Alex — Tue, 16 Mar 2021 08:05:00 GMT

Hey @robforprez,

Thanks for the info.

If this is happening only with WiFi the issue might be network related.

Can you try the following:

Restart your router by unplugging it from the electricity and plugging it in again after 2-5 min.
If that doesn't change anything - disconnect both devices from that WiFi and create a mobile hotspot from your phone. Connect both devices to the new WiFi network and check if everything works fine. If that's the case, the router might be causing this issue.

Keep us posted on how you get on with this.

Re: Sleep Timer with Spotify Connect gives weird message

WM1994 — Thu, 08 Apr 2021 22:32:15 GMT

I actually have a similar problem but I have never been able to get connect working with sleep timer.

My setup is a dedicated windows htpc connected to my speakers which i control via my iPhone, Both with the latest Spotify. When I try to set the sleep timer on my pc that is playing the music I get the error message as is in the attachment: “connect will be unavailable while Sleep Timer is running”.

htpc: windows 10

iPhone: iOS14.4

Do you know this functionality is implemented or do you potentially have a suggestion?

Re: Sleep Timer with Spotify Connect gives weird message

CarlosE — Thu, 08 Apr 2021 23:02:43 GMT

Hi there @WM1994,

Thanks for posting on this thread.

Just to confirm, did you already try the suggestions @Alex mentioned above? This will help us narrow down the possible cause of the issue.

We'll keep an eye out for your reply.

Re: Sleep Timer with Spotify Connect gives weird message

PK_1 — Sun, 23 Jan 2022 00:31:55 GMT

Hi, I am seeing this issue in iOS, and I never had a problem using sleep timer and connect with my Google pixel. Why does this not work in iOS?

Re: Sleep Timer with Spotify Connect gives weird message

Ver — Mon, 24 Jan 2022 09:20:36 GMT

Hey @PK_1,

Thanks for posting here.

Could you please share with us the following? We'll look into this further.

Do you get the same error message?
Are there any changes when you try with another internet connection?
When did this occur?
Does the same thing happen when you try using Bluetooth?

Keep us posted.

Re: Sleep Timer with Spotify Connect gives weird message

Narros — Sun, 06 Feb 2022 00:21:17 GMT

I have the exact same problem on an iPhone XS. No problem on Android. The network doesn't matter. Sleep timer just wont work on iPhone when using Spotify connect.

Re: Sleep Timer with Spotify Connect gives weird message

Alex — Mon, 07 Feb 2022 08:37:28 GMT

Hey folks,

Thanks for the posts.

In order for us to look further into this issue, please give us the following info:

Device Model, OS version
Spotify version
Screenshot of any error message you get
Steps on how to reproduce the error message

This way we can check this on our end 🙂

Looking forward to your replies.

Re: Sleep Timer with Spotify Connect gives weird message

timabel — Tue, 08 Feb 2022 07:32:02 GMT

Same issue.

- iphone 13 pro, ios 15.2.1

- spotify 8.7.2

- screenshot attached

- attempting to set a sleep timer while music is playing through wifi speaker, or attempting to play music through a wifi speaker while a sleep timer has already been set

Re: Sleep Timer with Spotify Connect gives weird message

Yordan — Sat, 12 Feb 2022 08:00:39 GMT

Hey folks,

Thanks for providing this info!

We've consulted with our tech folks and they could confirm that the Sleep Timer is not officially supported when used in combination with Connect. Still, there might be some exceptions where certain devices do support the Sleep Timer with Spotify Connect, but we cannot guarantee it.

The Community is always here if there's anything else you need assistance with.

Take care.

Re: Sleep Timer with Spotify Connect gives weird message

robforprez — Sat, 12 Mar 2022 06:17:29 GMT

So why is it not supported? It seems like an obvious feature to have.

Re: Sleep Timer with Spotify Connect gives weird message

monicaxscarlett — Tue, 28 Jun 2022 04:07:41 GMT

This still hasn’t been resolved? It’s now end of June and I’m getting the same error message.

Re: Sleep Timer with Spotify Connect gives weird message

2Miles — Wed, 24 Aug 2022 03:35:21 GMT

This ticket is closed but still it might help to vote for it:

https://community.spotify.com/t5/Closed-Ideas/All-Platforms-Sleep-timer-compatible-with-connect/idi-p/5137536

Re: Sleep Timer with Spotify Connect gives weird message

ZoliTeglas0801 — Wed, 25 Jan 2023 06:18:54 GMT

I'm totally confused. I'm using an iPhone 14 and it's not working, my wife has an iPhone 13 and her sleep timer is working. Nnd yes, we have both the same iOS version!

That's weird and I don't get the point why Spotify roll out a features which is not working!

Re: Sleep Timer with Spotify Connect gives weird message

elixir963 — Thu, 16 Feb 2023 13:57:27 GMT

Quite late to the party but I've noticed that, if I just don't choose any option once the pop up shows up on my phone, then the sleep timer works just fine, the only downside is that I can no longer use the spotify mobile app to queue songs/change playlists etc. but it's better than nothing