topic Shuffle feature not working in iOS (iPhone, iPad)

Shuffle feature not working

1aaronr — Wed, 19 Oct 2022 22:02:28 GMT

I have a premium account. I can’t enable shuffle to my liked songs while “Enhanced” mode is turned on. I can’t even click the icon when I do, it automatically reverts to playing songs in order.

Re: Shuffle feature not working

Lyubka — Fri, 21 Oct 2022 12:44:49 GMT

Hey there,

Thank you for reaching out here in the Community!

Could you try to log out > restart your phone > log back in to see if that makes any difference for you?

We'd recommend to clear cached files on your device following the steps in this article. Old cache can interfere with the app's performance and cause issues.

If a family member has a Spotify account, it could also be a good idea to ask them to log in on your device to see if the app behaves the same way.

In case it does, try performing a clean reinstall of the app with the steps here. This is more thorough than a regular one. It'll also get you the latest app version with all necessary updates and fixes and will remove any corrupted files from previous installations.

Let us know how things work out,

Cheers!

Re: Shuffle feature not working

1aaronr — Sat, 22 Oct 2022 00:29:07 GMT

I’ve tried a reinstall, log in/out, and clearing cache but the issue still persists.

Re: Shuffle feature not working

Vasil — Sun, 23 Oct 2022 05:38:22 GMT

Hey @1aaronr,

Thank you for the update!
To find out if this is account- or device-related, you can try logging into Spotify on a different mobile device and test if the app behaves the same way.
It would also be good if anyone else can log into yours and do the same.

Aside from that, could you provide us with your device + its OS version?
If possible, send us a screenshot as well 🙂
We'll be on the lookout for your response!
Thanks!

Re: Shuffle feature not working

alech1215 — Tue, 08 Nov 2022 22:51:36 GMT

I also have this issue. This exists on all of my devices. Android phone, windows computer and Mac. I have premium and can not click the shuffle button on my Playlists. On my phone it says "You've discovered a premium feature!".

This is very upsetting, makes me not want to use spotify not being able to shuffle at all.

Re: Shuffle feature not working

Lyubka — Thu, 10 Nov 2022 08:40:58 GMT

Hey @alech1215,

Thank you for your reply in this thread.

We'd like to gather as much info as possible in order to advise you better, so it'd be great if you can share with us what troubleshooting you've tried so far. This'll help us avoid repeating steps.

In the meantime, you can try recreating this issue with a different account. If a friend or a family member has a Spotify account, it'd be a good idea to ask them to log in on your devices to see if the app will behave the same way.

We'll be on the lookout for your response.

Re: Shuffle feature not working

BigToad — Thu, 08 Dec 2022 04:58:15 GMT

Same thing is happening to me. I turned on the enhanced shuffle thing and it will let me change back to regular shuffle, but those are the only two options I seem to have 😞