topic Re: The play button doesn’t work and I can’t play anything on my iphone in iOS (iPhone, iPad)

The play button doesn’t work and I can’t play anything on my iphone

AmalieA — Tue, 25 Oct 2022 14:07:20 GMT

I can listen to music on my laptop but not my phone. The play buttons are unresponsive and no play bar appears when I’m listening on my laptop. I can switch devices from laptop to phone but nothing plays after and again no play bar. The only change was me updating my iOS since I last listened on my phone. Is there an incompatibility between the new iOS and the app?

Re: The play button doesn’t work and I can’t play anything on my iphone

AlejaR — Wed, 26 Oct 2022 14:45:29 GMT

Hey there,

Thanks for posting in the Community and welcome.

In this case, we recommend you to start off with a clean reinstall of the Spotify app on your iPhone device. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

On another note, and if that doesn't do the trick, would you mind letting us know the exact make/model and OS of your device along with the exact Spotify version you have running?

Lastly, and just to confirm, is this happening over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet connection you're using? Give it a try and let us know how it goes.

Keep us in the loop!

Re: The play button doesn’t work and I can’t play anything on my iphone

AmalieA — Fri, 28 Oct 2022 23:57:22 GMT

The first thing I did was reinstalled it but that didn’t change anything. I was using Wi-Fi when this issue happened. I’m actually travelling right now so I’m in a different country and using different Wi-Fi, i tried the app again and it didn’t work for a second and then it did so I’m not fully sure what’s going on.

I have an iPhone 13 mini with the 16.0.3 iOS and the 8.7.68.568 app version (I have noticed there was a new update released yesterday).

As of this moment it’s working fine but I will check when im back home if there’s an issue.

Thank you for your quick response and help.

Re: The play button doesn’t work and I can’t play anything on my iphone

Lyubka — Sun, 30 Oct 2022 14:03:45 GMT

Hey @AmalieA,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you again.

Don't hesitate to reach out if you're having any issues in the future. 🙂

Re: The play button doesn’t work and I can’t play anything on my iphone

user1234567890123 — Mon, 08 Sep 2025 09:14:45 GMT

I tried all the trouble shooting methods, clean reinstall etc. but it still doesn’t play anything. The player bar doesn’t appear at all. I’m using iOS on iPhone 13. App version 9.0.74.1123

Re: The play button doesn’t work and I can’t play anything on my iphone

Dessi — Mon, 08 Sep 2025 10:48:02 GMT

Hi there @user1234567890123,

Thanks for reaching out and welcome to the Spotify Community!

If you've already tried to troubleshoot the issue and nothing helps, another thing that comes to mind is making sure your country settings are correct and match your location. You can follow these steps to double-check and adjust them if necessary. There's also a lot of useful information in this article so we recommend taking a look as well.

Hope this helps.