topic Re: iPad won’t let me save songs to playlist in iOS (iPhone, iPad)

iPad won’t let me save songs to playlist

clivehurren — Sat, 22 Oct 2022 10:13:18 GMT

On my iPad I used to be able to save songs to a playlist by clicking on the 3 dots next to the song. Now, the list of options for saving pops up, but disappears immediately. On my iPhone, it works, because the 3 dots have been replaced by a tick in a circle. Any ideas how I solve the iPad issue?

Re: iPad won’t let me save songs to playlist

Rxs2000 — Mon, 24 Oct 2022 22:37:59 GMT

I’m having the same problem on my IPad. Works fine on my other devices.

Re: iPad won’t let me save songs to playlist

Alex — Wed, 26 Oct 2022 07:32:33 GMT

Hi folks,

Can you please let us know the following info:

Device model + OS version
Spotify app version
When did this start happening - after an OS or app update?
Try logging in a different account on your iPad and check if you can add songs there

This info will help us look further into what has caused the issue.

Cheers.

Can’t add songs to playlists on ipad

Han_RM — Wed, 26 Oct 2022 10:17:34 GMT

Click the add to playlist button and the playlists tab pops up but disappears quickly so you can’t select anything

Re: iPad won’t let me save songs to playlist

gutitto — Wed, 26 Oct 2022 22:23:30 GMT

I have the same problem. I'm personally on a 4th generation iPad Air, on iPadOS 16.1. Not sure when exactly it started happening but I already had this problem recently when I was still on iPadOS 15. It's working fine on iPhone 12 Pro Max iOS 16.1. Spotify version is 8.7.68.568 on both devices.

Re: iPad won’t let me save songs to playlist

Alex — Thu, 27 Oct 2022 11:09:33 GMT

Hi folks,

Thanks for the information you've submitted about this.

Can you try logging out of the app, clearing the app data and logging back in? Let us know if that helps.

Re: iPad won’t let me save songs to playlist

Han_RM — Thu, 27 Oct 2022 11:11:44 GMT

Hi Alex

iPad Air 2 running on iOS 15.7

Spotify version 8.7.68.568

noticed a week or two ago don’t think I’d updated anything. I’ve logged out and logged back in I’ve deleted and reinstalled and I’ve wiped the cache and still not luck.

I spoke to the agents on the help chat and I’ve logged in on a tester account and it works fine for them but not on my account. My add to playlist button looked different to theirs mine has a heart whereas theirs has the music icon and a plus. Other devices I use Spotify on work fine it’s just my iPad. The agents on the help chat did say about creating a new account but I don’t want to do that so hopefully there’s a fix as other people seem to have the same issue as me.

Thanks Hannah

Re: iPad won’t let me save songs to playlist

gutitto — Fri, 28 Oct 2022 03:06:50 GMT

Seems to be working fine after today's update to 8.7.78.426

Re: iPad won’t let me save songs to playlist

Vasil — Sat, 29 Oct 2022 09:52:40 GMT

Hey @gutitto,

Thanks for letting us know!

@Han_RM could you also update the app to the latest version and let us know if this is fixed for you as well?
Many thanks!

Re: iPad won’t let me save songs to playlist

Han_RM — Sat, 29 Oct 2022 10:21:36 GMT

Hi, the update has fixed this! Thank you 🙂

Re: iPad won’t let me save songs to playlist

Jennydevaux — Sun, 30 Oct 2022 08:59:47 GMT

I have two devices and the same thing happens on both:

device 1: iPad Air 2 model no. MGLW2B/A software version IOS 13.6.1 - cannot update to later version on due to full storage

device 2: iPad Air (5th generation) model no. IOS version 15.6.1 Spotify version 8.7.68.568. I have reinstalled and close / re-started but the problem still exists.

Re: iPad won’t let me save songs to playlist

Jennydevaux — Sun, 30 Oct 2022 13:06:55 GMT

There is no option to update my Spotify version, so I am assuming it’s up to date. I’ve rebooted by iPads but still cannot add to playlists.

Re: iPad won’t let me save songs to playlist

Yordan — Mon, 31 Oct 2022 13:22:18 GMT

Hi @Jennydevaux!

It's possible that the update hasn't rolled out to you yet, but this should happen in the upcoming days. In the meantime, it's worth to logging in to another account (a friend's or a relative's would do) and then signing back to your own to see if that does the trick.

Cheers!