topic Re: Now Playing queue resets when I switch external speakers in iOS (iPhone, iPad)

Now Playing queue resets when I switch external speakers

Dugadelphia — Tue, 24 Jan 2023 01:15:18 GMT

Using my iPhone, my Now Playing queue resets & discards any changes I made to the queue (removing or reordering songs) when I switch to an external speaker or earphones. This did not happen prior to the past couple of weeks, so likely a bug. How can I prevent this and have Spotify honor my updates across different listening devices?

Re: Now Playing queue resets when I switch external speakers

Alex — Wed, 25 Jan 2023 09:13:24 GMT

Hi there,

Thanks for the post.

This sounds like an issue which might have come from one of the latest updates or it could be caused by corrupted app data. I tried this on my end, but the queue is kept even when switching to an external speaker.

Can you try doing a clean reinstall on your device, following this guide.

If that doesn't help, please tell us:

Device model + OS version
Spotify app version
How are you connecting to the speaker: Spotify Connect/ Bluetooth/ Cable?

Looking forward to your reply.

Re: Now Playing queue resets when I switch external speakers

nicktelesco — Wed, 25 Jan 2023 16:57:10 GMT

This has happened to me for over the past year even after continuously updating the app as needed

Re: Now Playing queue resets when I switch external speakers

OscarDC — Thu, 26 Jan 2023 17:11:05 GMT

Hey @nicktelesco,

Welcome to the Community and thank you for joining the conversation.

Since this issue could be related to some damaged cache stored on your devices and you mentioned that some troubleshooting was already tried, would you mind confirming if you've already followed the steps mentioned in this article to perform a clean reinstall?

If so and the issue persists, could you include in your next response the info asked in the previous post by @Alex? This will give us a better look at the issue to continue investigating it.

We'll be on the lookout.

Re: Now Playing queue resets when I switch external speakers

Dugadelphia — Fri, 27 Jan 2023 00:21:39 GMT

Hi OscarDC -

I followed the steps for a clean install, but the problem persists. Here is the additional info you requested:

iPhone 12 Pro
iOS v16.2
Spotify app v8.8.4.551
I connect to an external Bose speaker & various headphones via Bluetooth

Re: Now Playing queue resets when I switch external speakers

MihailY — Sat, 28 Jan 2023 13:33:56 GMT

Hey @Dugadelphia,

Thanks for getting back to us with that info.

We've tested this on our end, however we couldn't reproduce the issue. Is it possible to test if the same thing happens when you transfer the playback from your phone to another mobile device or a desktop PC?

Let us know how it goes.