topic Re: App crashes when using Siri in iOS (iPhone, iPad)

App crashes when using Siri

user-removed — Tue, 24 Jan 2023 15:58:53 GMT

I asked Siri to play some music on Spotify. It all went flawlessly. I then opened the app and opened the lyrics and when the song ended, the app crashed. I tried this multiple times and I got the same results. This only happens when I open the lyrics. When I do not, everything is working perfectly.

Re: App crashes when using Siri

Billy-J — Tue, 24 Jan 2023 16:45:16 GMT

Hey @user-removed, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.
If you're still having trouble, can you let me know your iPhone model as well as your current iOS version?

Let me know how everything goes!

Re: App crashes when using Siri

user-removed — Tue, 24 Jan 2023 20:25:40 GMT

I followed those steps, but unfortunately that didn’t help.

Re: App crashes when using Siri

Billy-J — Wed, 25 Jan 2023 18:38:50 GMT

Hey @user-removed,

Can you let me know the model of your iPhone and the current iOS version? You can find this by going to Settings > General > About. Also, can you send me a screen recording of this happening? You can use the attachment section below your reply. Make sure to hide sensitive info when posting to the Community.

Keep me posted.

Re: App crashes when using Siri

user-removed — Thu, 26 Jan 2023 00:41:50 GMT

Hi! I’m using an iPhone 14 Pro on iOS 16.3. Here is the screen recording that you asked. The song was started using Siri.

Re: App crashes when using Siri

Billy-J — Thu, 26 Jan 2023 15:34:18 GMT

Hey @user-removed,

Thank you for the screen recording. Does this happen with a different network connection? If not, can you try creating a new test account here and see if the issue occurs there? I want to see if it's an account or device-related issue.

Keep me posted!

Re: App crashes when using Siri

user-removed — Sat, 28 Jan 2023 08:16:51 GMT

I tried the same thing with mobile data and I got the same result. The app crashed when the song ended.

@Billy-J

Re: App crashes when using Siri

Billy-J — Mon, 30 Jan 2023 17:40:57 GMT

Hey @user-removed,

Thank you for trying that. Did the same thing occur when you created a test account using the steps I provided in my last reply?

Re: App crashes when using Siri

user-removed — Tue, 31 Jan 2023 23:13:32 GMT

Hello! I tried it with a test account and I didn't encounter the bug. The app did not crash and next song kept on playing.

Re: App crashes when using Siri

Billy-J — Wed, 01 Feb 2023 22:02:10 GMT

Hey @user-removed,

That’s odd. Thanks for trying that! It sounds like it may be an account issue. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!