topic Re: App not opening on iOS in iOS (iPhone, iPad)

App not opening on iOS

bivany041 — Wed, 22 Feb 2023 14:26:05 GMT

App stuck on logo screen

Re: App not opening on iOS

Loxer — Wed, 22 Feb 2023 16:33:19 GMT

Hey @bivany041, welcome to the Community.

Hope you're doing great!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: App not opening on iOS

Alistairg1 — Thu, 23 Feb 2023 12:41:06 GMT

I’m also having the same problem, tried uninstalling as well and reinstalling and it did not work.

Re: App not opening on iOS

bivany041 — Thu, 23 Feb 2023 13:05:44 GMT

I had to delete the app, turn off my device, turn it back on and then
reinstall. See if that works for you!

Re: App not opening on iOS

bivany041 — Thu, 23 Feb 2023 13:06:46 GMT

Try uninstalling, powering off the device, and then reinstall when your device is powered back on