https://community.spotify.com/t5/iOS-iPhone-iPad/Premium-duo/m-p/5517674#M152201 <P>Hi there,</P> <P>&nbsp;</P> <P>Thanks for reaching out. What's the exact behaviour here? Does she not have the option to download? Does she have access to other Premium features like no ads or no shuffle? Are the songs downloaded, but cannot play? If so, consider checking out <A href="https://community.spotify.com/t5/Ongoing-Issues/Can-t-Play-Downloaded-Songs-When-Offline/idi-p/5284887" target="_blank">this thread</A>.&nbsp;</P> <P>&nbsp;</P> <P>Keep us posted.</P> Thu, 09 Mar 2023 07:31:01 GMT Joan 2023-03-09T07:31:01Z https://community.spotify.com/t5/iOS-iPhone-iPad/Premium-duo/m-p/5516759#M152064 I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and our phones (both iPhones) and they are identical. Could you help me, please? Tue, 07 Mar 2023 19:38:34 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Premium-duo/m-p/5516759#M152064 2023-03-07T19:38:34Z https://community.spotify.com/t5/iOS-iPhone-iPad/Premium-duo/m-p/5517674#M152201 <P>Hi there,</P> <P>&nbsp;</P> <P>Thanks for reaching out. What's the exact behaviour here? Does she not have the option to download? Does she have access to other Premium features like no ads or no shuffle? Are the songs downloaded, but cannot play? If so, consider checking out <A href="https://community.spotify.com/t5/Ongoing-Issues/Can-t-Play-Downloaded-Songs-When-Offline/idi-p/5284887" target="_blank">this thread</A>.&nbsp;</P> <P>&nbsp;</P> <P>Keep us posted.</P> Thu, 09 Mar 2023 07:31:01 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Premium-duo/m-p/5517674#M152201 Joan 2023-03-09T07:31:01Z