topic Re: Repeat ads in iOS (iPhone, iPad)

Repeat ads

Strongdreamer — Thu, 13 Apr 2023 23:31:12 GMT

I’ve had the same ad play 20 times disliking it each time and still getting it. So is the dislike button broken?

Plan

Free

Country

Usa

Device

iPhone 8 +

Re: Repeat ads

MihailY — Sun, 16 Apr 2023 06:24:00 GMT

Hey @Strongdreamer,

Thanks for reaching out.

As a first step, can you please share your OS version and Spotify version?

Does the same happen with other ads? If not, please also include the following info:

Your country
Which advert is it?
Is it a visual or audio one?

Looking forward to your reply.

Re: Repeat ads

Strongdreamer — Sun, 16 Apr 2023 06:34:37 GMT

iOS 16.3.1
8.8.26

I’ve had it happen in the past before to other ads. But for this ad it’s

usa

In good faith byu radio

Audio

Re: Repeat ads

Strongdreamer — Sun, 16 Apr 2023 08:01:45 GMT

How am I supposed to reply to you when you delete my reply and call it spam??

Re: Repeat ads

MihailY — Sun, 16 Apr 2023 11:52:38 GMT

Hey @Strongdreamer,

Thanks for getting back to us.

Apologies for the error, for some reason your response was automatically marked as spam by our system.

We've forwarded the info you've shared to the relevant team here at Spotify, however, we can't confirm when it will be addressed. In the meantime, please make sure to keep your app up-to-date.

Let us know if you have other questions.