topic Re: Canvas Stopped Working in iOS (iPhone, iPad)

Canvas Stopped Working

allyld — Fri, 12 May 2023 00:27:22 GMT

Plan

Premium

Country

USA

Device

iPhone 11 Pro Max

Operating System

iOS 16.4.1

My Question or Issue

My Spotify Canvas stopped working this morning, and the setting is gone from settings

Re: Canvas Stopped Working

kfiore18 — Fri, 12 May 2023 20:10:13 GMT

This issue has been going on for over a month & Spotify has yet to acknowledge it. Most of my friends still have canvas except for a couple of us so it's not an entire app issue - seems like it's by account. It's quite frustrating & the lack of assistance/acknowledgment makes it worse.

Re: Canvas Stopped Working

AlejaR — Sat, 13 May 2023 20:49:03 GMT

Hey folks,

Thanks for posting in the Community and welcome.

We can confirm that the right team is aware of this behavior. They're currently looking into it in this thread, so we recommend having a look at it and subscribing to it to get notify as soon as we have info to share. You can find more info about this in the pin message at the top of the thread.

Keep in mind that we're always testing things in the app to improve its functionality, which also might explain why you see something on the app your friend doesn’t, or vice-versa.

If anything else comes up, the Community will always be here for you.