topic Re: Fast forward and fast rewind exception in iOS (iPhone, iPad)

Fast forward and fast rewind exception

Ginger0310 — Mon, 22 May 2023 07:07:46 GMT

Plan
Premium
Country : Taiwan
Device : iPhone 14
iOS 16.5

My Question or Issue :
Connecting to the device, pressing fast forward and fast backward is abnormal and cannot be stopped.

Re: Fast forward and fast rewind exception

Dian — Tue, 23 May 2023 07:11:09 GMT

Hey @Ginger0310,

Thanks for posting in the Community.

Could you elaborate more on the experience you're having? It'd be best to share a short screen recording of it, so we can see exactly what you mean.

What are the brands, models ans OSes of the devices involved?

Keep us posted,

Cheers!

Re: Fast forward and fast rewind exception

Ginger0310 — Mon, 29 May 2023 02:05:08 GMT

http://59.124.6.162/sharing/LUp60WF04

Re: Fast forward and fast rewind exception

Alex — Thu, 01 Jun 2023 07:24:25 GMT

Hi there @Ginger0310,

Thanks for the video you've shared.

We've taken a look and it's very likely that this issue is related to the firmware of the speaker or the Spotify app integration. Since Spotify for third party devices is developed by the device manufacturer directly, we can't do much from our end. Most likely the current firmware is outdated and that's what is causing this issue with the forward and rewind buttons.

Check the manufacturer website for any updates or reach out to their support team for more accurate information.

Hope this helps.