topic Re: iOS app crashes due to high CPU usage when in background in iOS (iPhone, iPad)

iOS app crashes due to high CPU usage when in background

abetar0 — Mon, 19 Jun 2023 14:53:29 GMT

Plan

Premium

Country

Japan

Device

iPhone 13 Pro Max

Operating System

iOS 16.5

My Question or Issue

Spotify iOS app (8.8.44) crashes when playing on background. In the error log which I can see, it seems the app consumes CPU a lot in background and app process is killed by OS. I pasted a part of crash log below. I tried OS restart a couple of times but didn't help.

Event: cpu usage
Action taken: Process killed
CPU: 48 seconds cpu time over 52 seconds (93% cpu average), exceeding limit of 80% cpu over 60 seconds

Re: iOS app crashes due to high CPU usage when in background

AlejaR — Tue, 20 Jun 2023 21:42:17 GMT

Hey there @abetar0,

Thanks for posting in the Community and welcome.

In this case, we recommend you start off with a clean reinstall of the Spotify app on your device. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If the above doesn't do the trick, we'd like to gather some additional info. Would you mind sending us the make/model and OS of the affected device, along with the Spotify version you're running there?

Lastly, did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.

Keep us in the loop!

Re: iOS app crashes due to high CPU usage when in background

sapsify — Mon, 10 Jul 2023 08:42:46 GMT

Same issue here. Running latest version of iOS and spotify. iOS kills the spotify process because its using too much CPU time. Can you please remove the crypto miner or whatever the **bleep** you run on my device. There is no reason a music player should use that much CPU resources on a latest generation iPhone.