topic Re: Spotify repeats albums while using Connect and Denon amplifier in iOS (iPhone, iPad)

Spotify repeats albums while using Connect and Denon amplifier

strappado — Sat, 08 Jul 2023 19:55:42 GMT

Plan

Premium

Country

Poland

Device

Phone 11

Operating System

iOS 16.5.1

My Question or Issue

I am using Spotify Connect on iPhone 11 with Denon DRA-800H amplifier. I am mostly listening to full albums from start to finish and this is what my issue is about. When an album finishes playing, then Spotify continues to play it again from the beginning even though all repeat or autoplay functionalities are disabled. I expect that when last song from the album finishes, then nothing else gets played, just silence. This is happening only while using Spotify Connect and my Denon. I remember this was not an issue few months back, just started to happen very recently.

I also suspect that this Community post below might be related to my issue but unfortunately I cannot open it - getting Access Denied screen.

https://community.spotify.com/t5/Archived-Ideas/Spotify-should-NOT-repeat-albums-when-using-Spotify-Connect/idi-p/5592395

Spotify should NOT repeat albums when using Spotify Connect

BG31 — Tue, 06 Jun 2023 14:33:21 GMT

When using Spotify Connect to play on external speakers from a PC/smartphone app or brower app, the app now plays the album on repeat if autoplay is turned off.

After chatting with the support staff, they told me that the specification has recently been changed to repeat playback from the beginning of the album without stopping at the end of the album.

I prefer the previous specs and would like the app to stop playing when the album ends, even when using Spotify Connect.

Re: Spotify repeats albums while using Connect and Denon amplifier

Lyubka — Fri, 14 Jul 2023 14:08:47 GMT

Hey everyone,

Thank you for reaching out here in the Community and apologies for the delayed reply. We've merged some threads together because we'd like to look into this.

In order for us to investigate this further, we'd need the Spotify version you're currently running. We can then relay the information to our tech team.

Any additional details (such as device's make, model and OS) will be very helpful to our investigation as well. Sending us a quick video of how the issue looks like would come in handy. You can attach it to your next response by using the Insert Video option in the post editor. If the attachment is too big - we'd suggest that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Hope this helps. We'll be on the lookout for your replies.

Re: Spotify repeats albums while using Connect and Denon amplifier

strappado — Sun, 16 Jul 2023 21:34:15 GMT

Here's the video:
https://drive.google.com/file/d/1083x4FWnKBZGQlPvAaHrMHUvJM3GO3PH/view

Short description of the steps:
1. Open Spotify app.
2. Connect to Denon DRA-800H amplifier.
3. Select album and start playing.
4. Skip all songs up to the last one.
5. Fast forward to the end of the last song (0:11 seconds left).
6. As soon as the last song finishes, fist song starts playing again, even though it's not reflected in the app interface!
7. After 30 seconds you can see that progress bar turns from 0:00 to 0:30 (1:26 in the video), but still no indication in the interface that the song is playing.

Phone 11, iOS 16.5.1 (c)
Denon DRA-800H, Firmware 2.98.451

Re: Spotify repeats albums while using Connect and Denon amplifier

AlejaR — Thu, 20 Jul 2023 22:05:03 GMT

Hey @strappado,

Thanks for this important info shared.

We'd like to gather some additional info. Would you mind sending the exact Spotify version you're running on your iPhone? You can follow the steps in this article to find out.

On another note, do you notice if this started to happen after some specific event, e. g. an OS update on the affected device? If yes, please send us all the details about it.

It might be worth it as well if you check if there are any pending updates for the firmware of your Stereo.

Lastly, and just to confirm, can you replicate this behavior if you open your account on a different mobile device? If not sure, it'd be awesome if you could check. You can ask for the mobile device of a relative or a friend to open your account, connect it to your stereo and check.

Keep us in the loop!

Re: Spotify repeats albums while using Connect and Denon amplifier

ajhawar32 — Mon, 31 Jul 2023 17:56:41 GMT

I'm having this exact same issue and have been for a few weeks now. Doesn't matter if Spotify is running from iOS or a Mac OS computer. Interestingly when the album/playlist begins repeating; Spotify doesn't at first show that anything is playing (despite the audio clearly being transmitted to HEOS) - I have to literally initiate "play" on my device and then "pause" it again to get the music to stop.

Re: Spotify repeats albums while using Connect and Denon amplifier

Yordan — Tue, 01 Aug 2023 07:25:16 GMT

Thanks for the useful info @ajhawar32! Could you provide the versions of Spotify you're running on your devices so we can forward them to our tech folks?

A short video which captures this behavior in action would also be greatly appreciated.

Cheers!

Re: Spotify repeats albums while using Connect and Denon amplifier

ajhawar32 — Wed, 02 Aug 2023 17:52:20 GMT

@Yordan - I'm running:

Spotify for macOS (Intel)
1.2.17.834.g26ee1129

and iOS version 8.8.56.514

I can take a video when I'm home later; but it's exactly the same behavior outlined in @strappado's video above.

Re: Spotify repeats albums while using Connect and Denon amplifier

RVeldhuizen83 — Tue, 08 Aug 2023 11:50:57 GMT

I have exactly the same issue, using Android.

Whenever I play an album on one of my HEOS devices or my Denon receiver, using Spotify Connect, it repeats the first song after playing the last.

This does not happen with a different playback source other than Spotify Connect.

Re: Spotify repeats albums while using Connect and Denon amplifier

Lyubka — Thu, 10 Aug 2023 06:29:50 GMT

Hey there folks,

Thank you for reaching out here in the Community.

We really appreciate the time you took to post and report here. We've reported this issue to the right folks, who'll look into it.

We'll keep you posted as soon as we have any new information to share. In the meantime, make sure to always keep the app up to date with the latest version, so you don't miss out any fixes and stability improvements.

If anything else comes up, the Community will be here for you 🙂

Re: Spotify repeats albums while using Connect and Denon amplifier

NadavA — Mon, 04 Sep 2023 11:11:59 GMT

I've been having a similar problem for the last two months whenever I used Spotify Connect with my Denon AVR-X1600H receiver. No matter if I'm playing an album or a playlist, after it's done it starts automatically playing the first song again, even though all autoplay/replay functions are turned off. After 30 seconds the app shows as if it stopped playing but the music continues until the end of the song (sometimes it also plays the first second of the next song). I'm using an iPhone 12 mini running iOS 16.6 and Spotify version 8.8.66.570, but I also tried with 3 additional devices (an iPhone and two iPads) and the same thing happened. The receiver's firmware is up to date and this doesn't happen with any source other than Spotify Connect. Any help would be appreciated. Thank you!

Re: Spotify repeats albums while using Connect and Denon amplifier

thenazzz — Tue, 03 Oct 2023 20:42:52 GMT

Hello,

I have the exact same issue with playing music on my Denon amplifier through spotify as described on this topic. The behaviour is the same. When the album is finished it just repeats itself. Since it is two months since the last update, I’m wondering if there is any update on fixing this.

Thanks
Joris

Re: Spotify repeats albums while using Connect and Denon amplifier

sonnyra — Fri, 06 Oct 2023 09:40:34 GMT

Same here with a Marantz PM-7000N. Loopback after the end of the playlist/album with the same symptoms.

Re: Spotify repeats albums while using Connect and Denon amplifier

ajhawar32 — Mon, 16 Oct 2023 21:21:35 GMT

So it’s been over 3 months since this was first reported and there’s been no acknowledgment of the issue from Spotify or that they are working on a fix. Do we just assume this is something we have to live with?

Re: Spotify repeats albums while using Connect and Denon amplifier

Sodapop73 — Wed, 01 Nov 2023 18:55:42 GMT

Same issue, iPhone 13 mini and Denon AVR-X3500H. Latest software and firmware on all devices. This really isn’t hard to reproduce, what is taking so long in fixing this?

Re: Spotify repeats albums while using Connect and Denon amplifier

madelena — Wed, 15 Nov 2023 05:59:27 GMT

I'm having the same issue, using Denon AVR-S730H with my iPhone SE, iOS Version 16.7.2, & Macbook Pro, macOS 14.0 (23A344).

Re: Spotify repeats albums while using Connect and Denon amplifier

r25d01 — Wed, 29 Nov 2023 11:27:34 GMT

Same issue. Denon DRA-900H, connected via HEOS, Spotify für macOS (Apple Silicon) 1.2.24.756.g7a7fc7f0 as well as Spotify 8.8.80.599 for Android. Please fix this.

Re: Spotify repeats albums while using Connect and Denon amplifier

r25d01 — Wed, 13 Dec 2023 15:57:53 GMT

The issue is most probably not with Spotify but with HEOS.

The same happens to me when I use Soundcloud with my Denon receiver. Both, Spotify and Soundcloud are connected via the HEOS streaming service by Denon. No matter if I play a song, an album or a playlist. After it finished, the first track will play again.

So, please let's all report the issue at HEOS.

Re: Spotify repeats albums while using Connect and Denon amplifier

Sodapop73 — Fri, 15 Dec 2023 11:30:50 GMT

Reported to HEOS support, below is the reply I got.

D+M Support wrote:
Thank you for your email,
Please note that the Spotify app is acting as the controller. We have no influence on functions specifically in the Spotify app.
Also please note that we have not had a huge number of customers calling and emailing in regarding such issue, so it is more than likely a Spotify services issue.

Re: Spotify repeats albums while using Connect and Denon amplifier

r25d01 — Thu, 21 Dec 2023 13:26:24 GMT

I'm not sure anymore if the issue is really with HEOS or with Spotify.

When using Soundcloud via HEOS it puts tracks in a waiting queue. It doesn't always automatically repeat my first track. But when I then start another track, the one after that will be the tracks from the waiting queue playing again. Strange. However, I can delete the tracks from this waiting queue. This is not possible when I use Spotify, the first track will just repeat.