topic Re: Can’t rate podcast 5 stars in iOS (iPhone, iPad)

Can’t rate podcast 5 stars

1242269058 — Thu, 23 Mar 2023 07:00:36 GMT

From a podcast on the iOS app, if I click “Rate show”, it won’t let me submit a 5 star rating. If I reduce the stars to 1-4, a submit button appears, but when I click the 5th star, the submit button disappears.

Re: Can’t rate podcast 5 stars

MihailY — Fri, 24 Mar 2023 08:45:09 GMT

Hey @1242269058,

Thanks for posting in the Community.

Can you please check if the same thing happens with a different podcast? It's possible that you've already rated this one and you're now trying to re-submit the same rating.

Looking forward to your reply.

Re: Can’t rate podcast 5 stars

1242269058 — Fri, 24 Mar 2023 17:41:08 GMT

Ohhhh yep I think that was it. The flow works with a new podcast. Thank you!

Re: Can’t rate podcast 5 stars

Eni — Sat, 25 Mar 2023 17:57:22 GMT

Hey @1242269058,

Thanks for getting back to us and letting us know.

You're welcome! If you need a hand with anything else, the Community is here for you.

Have a great day 🙂

Re: Can’t rate podcast 5 stars

ewokyn-mx — Wed, 30 Aug 2023 18:18:26 GMT

Hello, I tried rating another podcast and still cant.

Re: Can’t rate podcast 5 stars

Susan_GP — Thu, 31 Aug 2023 18:40:02 GMT

Hi there @ewokyn-mx,

Thank you for your reply in this thread.

We'll need to gather more info about what's happening first. Can you share a more detailed description of the situation? Do you not see the option to rate the show or do you get any error message when doing it? To rate a show, go to the Podcast > 3 dots > Rate Show. Keep in mind that you'll only have the option to rate it if you've listened to at least one episode.

In the meantime, we suggest performing a clean reinstall of the Spotify app on your device. No worries, you won't lose any content by doing so. Additionally, make sure the OS is up to date.

On another note, let us know if this happens with one Podcast in particular. And if you haven't, try logging in with your account from a different device and check if you have the same issue.

We'll keep an eye out for your reply!

Re: Can’t rate podcast 5 stars

Nico_elbaum — Wed, 06 Sep 2023 23:08:15 GMT

I’m having the same issue there’s one podcast where if I click 5 stars the submit button disappears. The submit button only appears for stars 1-4. The podcast was ‘Good Influences’

Re: Can’t rate podcast 5 stars

MihailY — Sat, 09 Sep 2023 09:45:32 GMT

Hey @Nico_elbaum,

Have you by any chance changed the text size in your iOS settings? If yes, try reducing it and see if that makes a difference.

If not, then please share your device model, OS version and Spotify version so we can investigate further.

Cheers,

Re: Can’t rate podcast 5 stars

Nico_elbaum — Sat, 09 Sep 2023 14:16:06 GMT

Nope the text size wasn’t changed. I’m on an iPhone 13 Pro Max run ion iOS 16.6.1 on Spotify 8.8.**bleep** (this happened on the previous version of each so iOS 16.6 and the previous version of Spotify)

Re: Can’t rate podcast 5 stars

Maliaas — Mon, 06 Nov 2023 22:36:32 GMT

This is happening to me as well. Across all podcasts. The submit button only appears if you select less than 5 stars. So weird!

Re: Can’t rate podcast 5 stars

MihailY — Sat, 11 Nov 2023 12:32:59 GMT

Hey folks,

Can you check what happens if you rate the podcast with less than 5 stars? Are you then able to submit a 5-star rating?

Keep us posted.

Re: Can’t rate podcast 5 stars

Lwill007 — Wed, 06 Dec 2023 11:33:59 GMT

I'm on Android and I have one podcast I can't post a rating for, I get an error message "there was an error while sending your rating. Please try again". It's for the Unsafe Spaces podcast I've listened to 4 episodes of. I can rate other things after this. I even tried uninstalling and reinstalling the app. Any ideas?

Re: Can’t rate podcast 5 stars

Elena — Thu, 07 Dec 2023 12:02:08 GMT

Thanks for the info, @Lwill007.

Could you try rating the podcast from a different device to see if the same thing happens there?

Let us know how it goes 🙂

Re: Can’t rate podcast 5 stars

Lwill007 — Thu, 14 Dec 2023 23:02:10 GMT

I only have one phone so can't try another, and it says I can't rate it from my computer. Is that what you mean?

Re: Can’t rate podcast 5 stars

Vasil — Sat, 16 Dec 2023 09:55:28 GMT

Hey @Lwill007 and everyone else,

If you haven't already recently done so, could you try removing your cached data as shown here, please?
Restart your devices after and check how the app behaves.

Fingers crossed & hoping for the best!
We'll be on the lookout for your replies 🙂

Re: Can’t rate podcast 5 stars

Lwill007 — Sat, 16 Dec 2023 23:34:17 GMT

Thanks Vasil! I tried that, I cleared the cache and restarted my phone. Still get the same error unfortunately

Re: Can’t rate podcast 5 stars

Ivelina — Mon, 18 Dec 2023 07:40:01 GMT

Thanks for the cooperation @Lwill007!

Would it be possible to try from a different mobile device (a relative's or a friend's) using your Spotify account? This is so we can check if the issue is more so device- or account-related.

Let us know if it makes a difference.