topic Re: Music keep stopping? in iOS (iPhone, iPad)

Music keep stopping?

user-removed — Thu, 03 May 2012 09:37:43 GMT

Hi,

I use iPhone 4S. After last update my Spotify keeps stopping when playing music. REALLY annoying that I have to keep logging into my phone to restart the music.

What to do?

Re: Music keep stopping?

Stany70 — Thu, 03 May 2012 10:02:40 GMT

Unfortunately, it's one of the many bugs that is making this app into a frustrating music listening experience. You can email Spotify as I have done; they are aware of the issue but the more people that complain the better. After all we are paying £120 a year for this app and it's been broken for months. I have a 3GS and most of the problems seem to be occuring on that phone.

Re: Music keep stopping?

user-removed — Thu, 03 May 2012 10:15:42 GMT

Ok - thanks for the update. But it used to work for me some releases ago 😞

Re: Music keep stopping?

Stany70 — Thu, 03 May 2012 10:19:46 GMT

Have you downloaded new spotify update from itunes. Apparently there was new version released yesterday which should fix crashing issues. Only just been made aware of it. I will give it a whirl tonight and see if it makes things a bit more stable. Unless of course you are referring to the fact that you are still having crashing issues with latest version?

Re: Music keep stopping?

user-removed — Thu, 03 May 2012 10:25:36 GMT

Yup - but I still have the problem. Let me try to restart the phone - even though Unix clones normally dont require restarts 🙂

Re: Music keep stopping?

cherb — Thu, 03 May 2012 10:36:50 GMT

This may or may not be a common thing. But it happened to me:

I have found that if you use, for example, your Spotify-login and pays the Premium cost and then for some reason (forgetting the Spotify-password but remember Facebook's) change to use the Facebook-login it can differ them to look like two different accounts where (in this example) the Facebook-login was not used when you paid...

Therefore when you login to an iOS app it stops as you do not have "paid" on that login. Try to login with the account name you paid Premium with...

Might be a solution for some peeps.

I had the tunes play for exactly 0:38 and stopped (guess that was the cache kicking in how much the memory held). All of them was like this and then change back to the "paid account". Worked. I guess it should be the same account but this made the difference to make it work.

Re: Music keep stopping?

Stany70 — Thu, 03 May 2012 10:39:16 GMT

Not on facebook, so that isn't the problem for me. I will update app tonight and see if that works. Thanks for tip anyway.

Re: Music keep stopping?

user-removed — Thu, 03 May 2012 11:06:41 GMT

Didn't work with the reboot - still got the problem

Re: Music keep stopping?

Stany70 — Thu, 03 May 2012 11:14:34 GMT

Oh no! I will have to reserve judgement until I've done the update later myself as I have a 3GS-most of the crashes previously seemed to be related to 3GS or Android phones- not many for 4S. However there are one or two posts coming through saying that the app is still crashing after the update.

Re: Music keep stopping?

user-removed — Thu, 03 May 2012 11:23:46 GMT

Hmm - will just sync the most important stuff for now... workaround 😉

Re: Music keep stopping?

Bronxboy47 — Wed, 13 Mar 2013 21:48:39 GMT

I will be canceling my spotify subscription if this situation doesn't improve quickly. It doesn't make sense to throw away money month after month.

Re: Music keep stopping?

Peter__ — Wed, 13 Mar 2013 21:52:39 GMT

Are you getting any error messages?

Peter

Re: Music keep stopping?

olavs90 — Mon, 08 Apr 2013 20:19:07 GMT

I'm having the same problem (using iphone3) My songs keep stopping after about 1 minute. Which is really annoying and frustrating. I still can't believe spotify havn't fixed this. It have been like this for almost a month now, if it's like this next week I'll cancel my payment - thats for sure!

Re: Music keep stopping?

Bronxboy47 — Sat, 20 Apr 2013 18:56:20 GMT

Yes, the error messages suggest the problem lies with my firewall. I took the recomended steps to correct the problem, but problem persists. I've also tried turning off high quality streaming (even though it one of the perks I expect with a premium membership) and disabled hardware acceleration. Nothing has worked. This has been an ongoing headache for several months now. According to my calculations, I've thrown away at least $40 on a service that isn't working for me. Unless a solution can be found before April 30th, I wlll be canceling my subscription.

Re: Music keep stopping?

Peter__ — Sat, 20 Apr 2013 19:28:41 GMT

@Bronxboy47 wrote:

Yes, the error messages suggest the problem lies with my firewall. I took the recomended steps to correct the problem, but problem persists. I've also tried turning off high quality streaming (even though it one of the perks I expect with a premium membership) and disabled hardware acceleration. Nothing has worked. This has been an ongoing headache for several months now. According to my calculations, I've thrown away at least $40 on a service that isn't working for me. Unless a solution can be found before April 30th, I wlll be canceling my subscription.

What are the error codes/messages you are getting?

Peter

Re: Music keep stopping?

RockeyRocket — Thu, 31 Oct 2013 07:55:03 GMT

Hi all,

I have this issue on an iphone 5s which I just bought. Its like someone else is logging into my account as my account keeps pausing, or spotify cannot stream music via the internet. I have changed the PW does anyone else have this issue at all?

Re: Music keep stopping?

Joe — Thu, 31 Oct 2013 10:27:18 GMT

If someone else used your account, you would see an error message and playback would stop until you hit play again. If that is what your're getting then you can ask to have all devices on your account logged out which will fix it with the password change you already made.

Otherwise, try the steps in this post and let me know if they help.

Re: Music keep stopping?

Skys223 — Sun, 15 Dec 2013 06:35:51 GMT

Keeps stopping for me... So annoying... You'd expect them to get this right at least!

Re: Music keep stopping?

davidlees9 — Mon, 19 Jan 2015 22:12:22 GMT

My music keeps stopping, I have to press the track to start it again

Re: Music keep stopping?

user-removed — Sat, 24 Jan 2015 17:03:13 GMT

Spotify keeps pausing even though I've signed out everywhere. It also isn't playing in our Sonos system. We haven't had this problem for the last several months until just recently. Any other suggestions before we cancel spotify? (or should we call it Pausify?)