topic Re: Unable to activate Smart Shuffle in iOS (iPhone, iPad)

Unable to activate Smart Shuffle

oergele — Wed, 29 Nov 2023 10:01:20 GMT

I‘m using „Premium Individual“ on a iPhone (iOS and Spotify App updated).

Short time after activating Smart Shuffle I get the error message that it is not possible to activate it. I have this problem since a week or two. Before I was able to use it.

Re: Unable to activate Smart Shuffle

Joan — Mon, 04 Dec 2023 13:26:00 GMT

Hi @oergele,

Thanks for reaching out. Could you please provide us the following:

Is this on all devices or only on the iPhone?
When did this start happening?
What troubleshooting steps have you tried so far?
Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

Re: Unable to activate Smart Shuffle

oergele — Mon, 04 Dec 2023 13:46:57 GMT

Is this on all devices or only on the iPhone?

I have Spotify on my iPhone and my iPad. I have the problem on both devices.

When did this start happening?

Several weeks ago

What troubleshooting steps have you tried so far?

I‘m trying to activate it every other day 😉

Screenshots or a video of the behaviour

Please find a screen recording attached.

Re: Unable to activate Smart Shuffle

Joan — Tue, 05 Dec 2023 14:04:04 GMT

Hi @oergele,

Thanks for the reply and the video. Could you try performing a clean reinstall on both devices and see if that helps? These steps can fix a multitude of issues, so hopefully clearing out any corrupted cache causing this behaviour will be the solution we need.

Hope this helps.