topic Re: Local files keep becoming unplayable randomly in iOS (iPhone, iPad)

Local Files missing on new iphone

samiedrew — Sat, 07 Jan 2023 23:36:21 GMT

Plan

Premium

Country

Canada

Device

(iPhone 13)

Operating System

iOS 16.2

My Question or Issue

Hi,

I recently upgraded from an iphone 11 to 13. Since upgrading I am unable to play my local files on my iphone.

I have already uninstalled and reinstalled the app, made sure that “hide unplayable songs” is off, undownloaded the playlist and redownloaded it on both my iphone and macbook.

On my iphone, my local files are greyed out.

Re: Local Files missing on new iphone

Lyubka — Mon, 09 Jan 2023 09:15:20 GMT

Hey @samiedrew,

Thank you for reaching out here in the Community.

The way local files work has changed recently. The synchronization between files from PC and your mobile devices over the network is no longer available. The audio files that you want to play within the app, need to be physically present on your iPhone's storage in order to be played by Spotify. You have to upload them following the steps in this article.

In case you already uploaded them correctly and you're still unable to play them, it will be a good idea to remove all the local files you've uploaded on the app and try downloading them again. Moreover, it might be good to create new folders with the files.

Keep in mind that Spotify supports .mp3, .mp4, and .m4p files. It doesn’t support .mp4 files that contain video, or the iTunes lossless format (M4A). With that being said, some of your tracks may be protected in restricted formats and that might be the reason why they cannot be played.

We'd recommend to head also to this FAQ under "Local File not playing?" to double check if those files meet the requirements listed there.

Hope this helps. Let us know how it goes.

Re: Local files keep becoming unplayable randomly

abjecttestament — Fri, 15 Dec 2023 05:43:48 GMT

2023 and still no fix for iOS. My local music keeps disappearing from my iPad and phone.

Re: Local files keep becoming unplayable randomly

jaronstaiger — Fri, 22 Dec 2023 22:29:28 GMT

What about iOS? like iphone?