topic Files won't sync on iOS in iOS (iPhone, iPad)

Files won't sync on iOS

roblugg — Tue, 30 Apr 2013 12:15:34 GMT

I have an iPhone 4S and have not previously had any problems with the app but in the last week I have started to have serious problems with syncing playlists for offline play. The playlists sync up to a point but then it gets stuck on a particular track (different each time) and simply won't go further. I have tried force-quitting the app, restarting my phone and even deleting and reinstalling the app from my Phone. Help!

Re: Files won't sync on iOS

Adam — Tue, 30 Apr 2013 13:29:10 GMT

Hey there, thanks for posting. There's a limit of 3,333 tracks per device and syncing will also stop mid-sync if you reach the storage limit of your phone. Could either of those be the cause?

Re: Files won't sync on iOS

roblugg — Tue, 30 Apr 2013 13:34:02 GMT

Nope, I have 300MB of space left and and only syncing just over 200 tracks.

Re: Files won't sync on iOS

Adam — Tue, 30 Apr 2013 15:07:04 GMT

We may need to do a little more in depth troubleshooting. Get in touch here and someone'll get back to you - if you get an automated response, reply back to it directly.

Re: Files won't sync on iOS

roblugg — Tue, 30 Apr 2013 15:12:42 GMT

OK, done. Thanks!