topic Re: recent bug - no playback when selecting a song from artist page in iOS (iPhone, iPad)

recent bug - no playback when selecting a song from artist page

RenoOnBD — Sat, 20 Apr 2024 10:15:17 GMT

Plan

Premium

Device

iPhone SE

Operating System

iOS 17

My Question or Issue

Tapping on a song from an Artist's 'Popular' list does not play it, and additionally stops current playback. The play icon flashes ⏸ for a fraction of a second every time a song is tapped on and nothing happens.

This occurs only when shuffle is toggled on, and from the Artist's page as shown in the image. Selecting a song to play either from an album or playlist works just fine.

I use Spotify mobile every day, and noticed this began happening only a few nights ago, which would coincide with the recent iOS update to 17.4.1

Re: recent bug - no playback when selecting a song from artist page

MartinT — Mon, 22 Apr 2024 14:20:46 GMT

Hey @RenoOnBD,

Thanks for reaching out and welcome to the Community!

This seems like an annoying little bug, which we weren't able to reproduce on our end. Does this happen on other devices too, could you check to see if you'll experience the same bug. We'd recommend clearing your cached files, as they might have something to do with this. Also, it's worth mentioning to try on a different network connection.

Let us know how it goes.

Re: recent bug - no playback when selecting a song from artist page

misaelmoct — Mon, 22 Apr 2024 23:05:54 GMT

I am currently in experiencing the same issue

Re: recent bug - no playback when selecting a song from artist page

Eni — Tue, 23 Apr 2024 23:29:55 GMT

Hey there @misaelmoct,

Thanks for reaching out about this and welcome to the Community.

Would you mind following the steps @MartinT sent previously to see if they does the trick?

If the issue persists, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble.

Let us know how it goes.

Re: recent bug - no playback when selecting a song from artist page

RenoOnBD — Thu, 25 Apr 2024 14:30:01 GMT

Thanks, clearing Spotify cache fixed it. I had reinstalled the app previously but it made no difference, so anyone else dealing with this make sure to clear cache from within the app itself.

Re: recent bug - no playback when selecting a song from artist page

Maria — Sat, 27 Apr 2024 09:56:42 GMT

Hey @RenoOnBD,

Thanks for keeping us in the loop & for letting us know what worked for you! This may come in handy for other users as well.

Should anything else appears, we're just a post away.

Cheers 🙂